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For Companies At a Glance
- Tasks: Join our support team to assist customers and manage application queries.
- Company: Risk Solved is a global SaaS platform revolutionising risk data for insurers and brokers.
- Benefits: Enjoy a collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact while learning in a dynamic tech setting.
- Qualifications: Ideal for recent IT graduates or those with 2 years' experience in support roles.
- Other info: Be part of a close-knit team that values your ideas and initiative.
The predicted salary is between 28800 - 43200 £ per year.
About Risk Solved
Risk Solved is a global SaaS platform that helps insurers, brokers, and MGA’s capture real-time risk data and deliver consistent, actionable insights. Based in Rugeley, Staffordshire, we support major insurance organisations worldwide through smart risk engineering solutions. We take pride in delivering a high-quality, responsive support service to our customers. Our team is at the heart of that mission—offering expert guidance, managing projects, and ensuring users are trained and confident in using our software.
About the Role
We’re looking for a Junior Support Analyst to join our growing team. This is an ideal opportunity for someone with around 2 years’ experience in a similar role, or a recent graduate in Computer Science or a related IT discipline.
As part of our dynamic support team, you’ll work across four key areas:
- Customer Support
- Respond to first-line application queries and issues
- Record and manage tickets via our helpdesk system
- Reproduce customer-reported issues in test environments
- Liaise with the development team when escalation is needed
- Track issues to resolution and ensure SLAs are met
- Escalate any service risks to your manager
- Application Support
- Collaborate with the Product Manager to assess and scope new feature requests
- Assist developers by providing detailed specifications
- Participate in testing during release cycles
- Provide feedback on UI/UX improvements
- Project Management Support
- Help update stakeholders on project progress and application quality
- Assist with customer transition meetings as they move from implementation to Business as Usual (BAU)
- Training & Implementation
- Set up and configure UAT and live environments for new clients
- Deliver user training sessions and help update documentation
- Share insights on how clients can get the most from our platform and support services
About You
To succeed in this role, you’ll need to be enthusiastic, customer-focused, and keen to learn. You’ll also live and breathe our company values:
- Deliver a great customer experience, every time
- Offer help willingly—be a team player
- Dependable and reliable under pressure
- Adaptable to change and open to feedback
- Proactive, confident, and eager to grow
Why Join Us?
Be part of a close-knit team with a global impact. Gain experience across customer support, product, and projects. Develop a strong foundation in SaaS and risk data solutions. Work in a role where your ideas and initiative are truly valued. Ready to take the next step in your tech career? Apply now and become part of a forward-thinking company that values support, collaboration, and continuous improvement.
Support Analyst employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with the SaaS industry, particularly in the insurance sector. Understanding how risk data is captured and used will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer support skills. Since this role involves responding to application queries, practice articulating solutions clearly and concisely, as well as demonstrating empathy towards users' issues.
✨Tip Number 3
Get comfortable with helpdesk systems and ticket management. If you have experience with any specific tools, be ready to discuss them, as this will highlight your readiness to hit the ground running.
✨Tip Number 4
Showcase your adaptability and eagerness to learn. Prepare examples from your past experiences where you've successfully adapted to changes or learned new skills quickly, as these traits are highly valued in our team.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any technical skills related to IT or software. Emphasise your problem-solving abilities and any experience with helpdesk systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Risk Solved that resonate with you, such as their commitment to customer experience and innovation in risk data solutions.
Showcase Relevant Experience: If you have previous experience in a support role, provide examples of how you managed customer queries, resolved issues, and collaborated with teams. If you're a recent graduate, highlight relevant projects or coursework that demonstrate your skills.
Demonstrate Your Soft Skills: Risk Solved values customer focus and teamwork. Use your application to showcase your communication skills, adaptability, and eagerness to learn. Provide examples of how you've worked well under pressure or contributed to team success.
How to prepare for a job interview at LinkedIn
✨Understand the Company and Its Values
Before your interview, take some time to research Risk Solved and understand their mission and values. Familiarise yourself with their SaaS platform and how it supports insurers and brokers. This will help you align your answers with what they value in a candidate.
✨Prepare for Technical Questions
As a Junior Support Analyst, you may be asked technical questions related to application support and troubleshooting. Brush up on common issues that users face and think about how you would approach resolving them. Being able to demonstrate your problem-solving skills will impress the interviewers.
✨Showcase Your Customer Service Skills
Since the role involves customer support, be ready to discuss your previous experiences in providing excellent customer service. Prepare examples of how you've handled difficult situations or resolved customer issues effectively. This will highlight your customer-focused attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
