Billing Manager

Location; Belfast (hybrid working) Closing date 20th February Manager, Client Invoicing, Belfast About Axiom: Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they dont need, or turning to a low-cost agency that cant meet their quality standards.
At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice.
Both are forced compromises that no one should have to make.
Axiom shares and meets the higher standards of its clients and lawyers, with our work smarter, adapt faster, go further approach connecting growing mid-market and Fortune 500 companies with the worlds deepest bench of experienced, specialized legal talent.
About the Role: We are looking for an experienced team manager, with a passion for detail and best-in-class client experience The person will have a background in legal billing/e-billing combined with Accounts Receivable experience.
This position is responsible for leading and planning the Client Invoicingoperations for our Belfast-based ClientInvoicing team.
Overseeing a team of 9,this position is responsible for managing and maintainingthe policies and procedures and streamlining effective Client Invoicingprocesses within the department.
This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department and partner with cross-functional teams across our global office locations including Chicago, Singapore, Europe and Australia.
In addition to the day-to-dayteammanagement tasks, Axiom is undergoing a series of process improvement efforts across its order-to-cash organization.
This position will play a key role in reviewing the as-is Order-to-Cash (O2C) process including helping update critical KPIs, development of onboarding and training materials, automation of processes and supporting leadership in determining the appropriate resourcing levels for the function.
The role will report directly to the Senior Client InvoicingManager in Belfast.
Responsibilities Day-to-day Manager Oversight of Day-to-Day Financial Operations Oversight over a team of 9, managing the transactional and operational activities related to the Client Invoicingprocess, including training, onboarding and continuous improvement Facilitate the Belfast side of Axioms month-end Client Invoicing process, including an accurate and timely invoice generation cycle and successful delivery of invoices to clients, ahead of agreedKPI objectives Work closely with the wider financial operations team providing guidance on prioritization and resolution related to collections against open invoices, including an emphasis on resolving aged items.
Act as a point of escalation for relevant Commercial Stakeholders, ensuring timely and satisfactory resolution of issues.
Act as a subject matter expert for Belfast team members, and in periods of vacancy for the US Manager, be available as a subject matter expert to support overseas team members.
Respond to customer or other functions inquiries and provide high quality and timely support as necessary Support and communicate overall Client Invoicing and Billing Resolutionsstrategy, including advice on targeting for resolution material, past due items Work with the Senior Manager to help achieve organizational, functional and individual key performance indicators (KPIs) with a focus on providing high quality service, as well as transparency to internal customers.
Proactively develop & share best practices and opportunities across team Personnel development and evaluation against communicated goals Mentor and train new hires and more junior team members Independently complete projects and solve problems of advanced complexity and scope (and takes on challenges outside of your functional areas of expertise) Impact team efforts through delivery of value-added perspectives Contribute to cross-functional and/or cross-team collaborations Responsibilities Process improvement / transformation Review of entirety of Axioms O2C process and suggest improvement on communication, automation, process, responsibilities based on industry best practices Serve as a key stakeholder supporting Axioms intent to migrate to a new invoicing system Review current portfolio allocation between team members and related KPIs Support the establishment of clearer career path and processes for the function, including workload, KPIs, advancement and compensation structures Review overall escalation process, within team and with other internal and external stakeholders Review new technology available and ways to improve performance About you; Successful candidates must be a fit for Axioms unique operating environment and culture: high-growth, innovative, lean, and values-driven.
As such, successful candidates must be highly capable in each of the following dimensions (among others): adaptability, curiosity, resourcefulness, analytical thinking/problem solving, proactivity, collaboration, technological savvy, and operating with/through a lean team (for people leaders: must be comfortable in a player/coach role.) Beyond these characteristics, here are the required skills, knowledge, capabilities and education for this role: Legal billing / E-Billing experience Experience in managing a team, including conducting weekly one-to-one meetings to monitor performance and provide feedback Strong organizational skills, maintenance of detailed records, attention to detail and ability to handle multiple tasks and responsibilities Excellent interpersonal skills, and strong verbal and written skills Ability and willingness to prioritize and meet strict deadlines Ability to anticipate work needs and follow through with minimum direction while adapting to changing priorities and work demands Experience supporting client-facing team members and willingness to help identify and solve issues Strong executive presence with ability to communicate at multiple levels of an organization Ability to work in dynamic, fast paced, fast growing company where adaptability is imperative Highly desirable experience includes experience within Workday, Salesforce or eBillingHub.
Accommodation for Individuals with Disabilities:Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process.
To request an accommodation to complete the application form, please contact us at and include Applicant Accommodation in the subject line.
Skills: e billing Accounts Receivable Manager