Field Care Supervisor

Company Description Our office was established in 2021 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. If you’re looking for a profession where you can bring your caring personality to work and change lives, look no further. Job Description We are seeking a dedicated and experienced Field Supervisor to join our team in Clydebank, United Kingdom. As a Field Supervisor, you will play a crucial role in overseeing and supporting our care professionals, ensuring the delivery of high-quality care services to our clients. – Support care consultations, service reviews, and completion of client support plans – Conduct staff supervisions and client quality assurance checks – Create, update, and audit client care plans, including assistance with digital care planning – Maintain accurate client and Care Professional records using Home Instead software and People Planner – Conduct client and Care Professional introductions – Build and maintain positive relationships with clients, their families, and other professionals involved in their care – Carry out client reviews and implement necessary actions – Support and mentor Care Professionals, fostering a collaborative and supportive work environment – Provide support to the Client Experience team – Maintain regular contact with clients and Care Professionals – Participate in on-call duties as required – Ensure compliance with equality, diversity, and equal opportunities policies – Contribute to the successful operation of the business through additional duties as directed by your line manager We want to see a willingness to learn and an unmatched work ethic coupled with a keen sense of accountability and pride in what you do! Qualifications – SVQ 3 Qualification desirable or willing to work towards it – Proven experience in the care sector, delivering a wide range of personal care services – Experience in managing care services within an office role, including care planning and risk assessments – In-depth knowledge of legislation and regulations specific to Health and Social Care – Excellent communication skills with the ability to build rapport quickly – Proficiency in care management technology and willingness to provide support and training to Care Professionals – Strong understanding of confidentiality and current legislation in the care sector – Good working knowledge of IT systems, including Microsoft Office or Google Suite and virtual communication platforms – Full driving licence and access to a vehicle for client visits within the territory – Exceptional organisational skills and flexibility to meet the needs of the business – Leadership and mentoring abilities to support and guide Care Professionals – Strong problem-solving skills to address challenges in care delivery and team management – Excellent time management skills to balance multiple responsibilities effectively – Passion for delivering the highest quality care and helping clients live independently in their own homes Additional information Benefits: – Competitive salary: £26000 per annum – Company Pension – 28 days holiday entitlement, inclusive of the 8 customary public holidays – Access to eLearning Courses, Ongoing Support & Induction – Mileage allowance paid separately (40p/mile) – Casual Dress & Supportive Environment – Blue Light Card – On-Call Allowance – Employee Assistance Programme – Available 24/7 – Home Instead Benefits Scheme – Discounts on shopping, eating out and more! If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Here at Home Instead we work as a team and are always here to help each other out, we are all committed to safeguarding and promoting the welfare of adults and expect all staff to share this commitment. This role is subject to DBS enhanced disclosure (criminal record checks) which we will repay the cost after three months. Home Instead West Dunbartonshire, Argyll & Bute and Arran is an Equal Opportunities employer and it is aligned with Equality Act 2010. Our philosophy and approaches aim to promote a fair and professional environment for all our employees.