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- Tasks: Deliver top-notch customer service and manage auction website updates.
- Company: Join Memento Exclusives, a leader in sports memorabilia partnerships with major brands.
- Benefits: Enjoy competitive salary, healthcare benefits, life insurance, and a pension plan.
- Why this job: Be part of an innovative team that connects fans with their favorite sports moments.
- Qualifications: Attention to detail and proficiency in MS Office; experience in online retail is a plus.
- Other info: This is an office-based role in Bugbrooke, requiring on-site presence five days a week.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Salary up to £30,000 depending on experience.
Who are Memento Exclusives?
Memento Exclusives is legitimising the world of sports memorabilia, working as officially licenced partners to sports including Formula 1, UFC, MotoGP and UEFA. From show cars and simulators to signed equipment, clothing and re-engineered collectables; our innovative offering is constantly evolving to help fans Own The Moment – bringing every person closer to the sports, teams and athletes they love.
Where are we based?
Bugbrooke, NN7 3SB
This is an office-based role which requires you to be on site 5 days per week. Please consider your commute, time and costs from your location to the office which is based just over 10 miles from Silverstone Circuit.
Position Overview:
You will be responsible for offering a first class level of customer service to all Auction and Concierge customers, whilst supporting the online merchandising and infrastructure execution of the Memento Exclusives auction websites.
Your key responsibilities will be:
- Support the Auction Manager with the day-to-day management of the existing web sites/shops
- Implement website updates and changes for internal requirements
- With creative and marketing teams, ensure all online product launches and campaigns are delivered on time with the correct information, ensuring the merchandising strategy is reflected online
- Order management, included uploading orders from the auction platform to our ERP system, chasing unpaid orders and engaging second highest bidding customers.
- Working with Partnerships in regards to racewear delivery dates to manage customer expectations, whilst keeping customers updated at all times with a pro-active approach.
- Offering a dedicated Auction and Concierge customer service from an initial enquiry, through to a high class after sale experience.
- Managing returns, damages, export and import queries for all auction and concierge orders.
- Supporting the wider customer service team during busy trading seasons and staff shortages.
- Generating reports and returns/administration duties as communicated by your Line Manager.
Skills and Qualifications:
- Attention to detail
- Proficient in MS Office 365 (Excel, Word and PowerPoint)
- Good understanding of website management
- Confident dealing within a fast-paced working environment.
- Online retail or offline product merchandising experience would be advantageous
- Experience with Shopify would be advantageous
- Knowledge of selling through online marketplaces such as Amazon or eBay would be advantageous.
Our Rewards and Benefits Package:
As well as a competitive salary, you will enjoy a benefits package including:
- Company funded Life Insurance
- Healthcare Benefits including Private Medical Insurance
- Company Pension
- Referral Scheme
Want to find out more about us?
Please use the link below👇:
https://mementoexclusives.com
Auction Ecommerce Executive employer: Memento Exclusives
Contact Detail:
Memento Exclusives Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auction Ecommerce Executive
✨Tip Number 1
Familiarize yourself with the world of sports memorabilia and the specific brands Memento Exclusives partners with. Understanding their products and the market will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. Memento Exclusives values a high-class after-sale experience, so be ready to discuss your approach to customer satisfaction.
✨Tip Number 3
If you have experience with website management or online retail, be prepared to discuss specific tools and platforms you've used, especially Shopify. Highlighting your technical skills can set you apart from other candidates.
✨Tip Number 4
Research the latest trends in online auctions and e-commerce. Being knowledgeable about current practices and innovations in the industry will demonstrate your passion and commitment to the role.
We think you need these skills to ace Auction Ecommerce Executive
Some tips for your application 🫡
Understand the Company: Take some time to research Memento Exclusives. Familiarize yourself with their products, partnerships, and mission to better tailor your application.
Highlight Relevant Experience: Make sure to emphasize any experience you have in online retail, customer service, or website management. Mention specific tools like Shopify or any relevant online marketplaces you've worked with.
Showcase Your Skills: Detail your proficiency in MS Office 365, especially Excel, as this role requires strong administrative skills. Provide examples of how you've used these tools in past roles.
Craft a Tailored Cover Letter: Write a cover letter that reflects your enthusiasm for sports memorabilia and customer service. Explain why you're a great fit for the Auction Ecommerce Executive role and how you can contribute to Memento Exclusives.
How to prepare for a job interview at Memento Exclusives
✨Show Your Passion for Sports Memorabilia
Make sure to express your enthusiasm for sports memorabilia and the brands Memento Exclusives works with. Share any personal experiences or collections you have, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role involves providing top-notch customer service, prepare examples of how you've successfully handled customer inquiries or complaints in the past. This will show that you can maintain a high level of service even in a fast-paced environment.
✨Demonstrate Your Technical Proficiency
Be ready to discuss your experience with website management and tools like Shopify. If you have worked with online marketplaces such as Amazon or eBay, mention specific instances where you contributed to successful sales or product launches.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding order management and customer expectations. Think of scenarios where you had to manage multiple tasks or resolve issues efficiently, and be prepared to share those experiences.
