Customer Service Manager

• Manage the daily operations of the customer service department, ensuring high standards of service are maintained.

• Handle escalated customer complaints and inquiries, ensuring timely and effective resolution.

• Analyse customer feedback and service metrics to identify areas for improvement.

• Develop and implement strategies to enhance customer satisfaction and loyalty.

• Communicate effectively with customers to resolve issues and ensure their needs are met promptly.

• Prepare reports on customer satisfaction trends for senior management review.

• Collaborate with other departments (e.g., sales, marketing, and product development) to address customer needs and enhance product offerings.

We are seeking a dedicated and experienced Customer Service Manager to lead our customer service operations. The ideal candidate will possess strong leadership skills and the ability to analyse customer feedback to enhance service delivery. This role requires effective communication skills, with a preference for candidates who are multilingual, particularly in English and Bengali. As a Customer Service Manager, you will be responsible for ensuring that our customers receive outstanding service., * 3+ years of experience in customer service is desirable.

• Bachelor’s degree in Business Administration, Marketing, or related field.

• Excellent analytical skills to assess data and drive improvements in service delivery.

• Multilingual abilities, particularly in English and Bengali, are highly desirable.

• Exceptional communication skills, both verbal and written, with an emphasis on clear and effective interactions with customers and team members.

• Ability to manage multiple tasks efficiently while maintaining attention to detail., * Retail sales: 2 years (preferred)

• Customer Service: 2 years (preferred)

• Additional leave

• Employee discount

• On-site parking

• Sick pay

• UK visa sponsorship, * Competitive salary and benefits package.

• Opportunity to work in a dynamic and creative environment.

• Employee discounts on our fragrance products.

• Career growth opportunities within a growing company., Join us at Luxury Scent and be a part of a team that brings beauty and joy to our customers every day!

Job Types: Full-time, Permanent

Pay: £27,783.00-£30,042.00 per year

Additional pay:

• Yearly bonus, * Additional leave

• Employee discount

• On-site parking

• Sick pay

• UK visa sponsorship

Schedule:

• 8 hour shift

• Monday to Friday

• Weekend availability

Luxury Scent ltd

60 West Road, Newcastle upon Tyne

Permanent, Full-time