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- Tasks: Greet members and guests, manage calls, and ensure top-notch customer service.
- Company: Join a prestigious club in London known for its exceptional service and exclusive atmosphere.
- Benefits: Enjoy a competitive salary of £27k and the chance to work in a vibrant environment.
- Why this job: Perfect for those who love hospitality and want to make a real impact on guest experiences.
- Qualifications: Looking for friendly, professional candidates with great communication skills and a passion for service.
- Other info: Weekend shifts required; gain valuable experience in a high-end setting.
The predicted salary is between 21600 - 32400 £ per year.
Location: London
On-site, shift schedule (occasional weekend work)
Perm
Salary: £27k
We are looking for a capable and professional front of house candidate to provide excellent customer service to members and their guests.
Responsibilities:
• To meet and greet all members and guests on entering the Club
• To host the restaurant and lounges and assist with drinks service
• To present and offer concierge services to our Members.
• To actively promote the Club’s private areas and outlets.
• To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed
• To ensure exceptional levels of customer service at all times
• To ensure that all restaurant enquiries are dealt with professionally and any special requests are communicated
• To ensure all the shoe polish, pressing and dry cleaning enquiries are dealt with promptly and efficiently
• To communicate fully with the housekeeping team when a Member is leaving the Club in order to allow them to access the bedroom.
• To ensure total confidentiality with regard to all Members and guests profiles and requirements and to protect them from the media
• To ensure all guests are accommodated, according to Club standard
• To become fully conversant with all Front of House related systems and equipment
• To ensure all relevant issues relating to housekeeping and maintenance are communicated appropriately
• To ensure that all guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager
• To be fully conversant with all the dining options, club facilities, packages and upcoming events
• To assist the Reception Manager with taking short lead meetings and private dining bookings
• To handle incoming enquiries for The Private Screening Room on behalf of Dunhill Retail
• To be fully aware of which events are taking place at the Club in order to advise Members when requested
• To carry out any reasonable request by senior management
• To ensure that you are aware of and adhere to health and safety, fire and bomb threat procedures
• Report any item which causes concern to staff or Members
• Sole responsibility of any Duty Manager tasks on weekend shift
• Take care of any housekeeping or food and beverage related requests on a weekend shift and ensure the Members are taken care of.
• Be familiar with any health and safety risks when on weekend shift
Receptionist employer: LMA Recruitment
Contact Detail:
LMA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the specific services and amenities offered by the Club. This knowledge will not only help you answer questions confidently but also allow you to promote the Club’s private areas and outlets effectively.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since you'll be dealing with members and guests, being able to handle complaints and special requests with professionalism is key to standing out.
✨Tip Number 3
Get comfortable with the technology and systems used in front of house operations. Being tech-savvy will help you manage inquiries and bookings more efficiently, which is crucial for this role.
✨Tip Number 4
Understand the importance of confidentiality and discretion in a high-end environment. Being aware of how to protect member information will demonstrate your professionalism and commitment to the Club's standards.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front of house roles. Emphasize any previous positions where you greeted guests, handled inquiries, or managed reservations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully managed guest interactions and resolved issues in past roles.
Highlight Relevant Skills: In your application, emphasize skills such as communication, problem-solving, and multitasking. These are crucial for a receptionist role, especially in a busy environment like a club.
Show Enthusiasm for the Role: Convey your enthusiasm for working in a front of house position. Mention why you are interested in this specific club and how you can contribute to creating a welcoming atmosphere for members and guests.
How to prepare for a job interview at LMA Recruitment
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Know the Club Inside Out
Familiarize yourself with the club's facilities, dining options, and upcoming events before the interview. This knowledge will not only impress the interviewers but also demonstrate your genuine interest in the position.
✨Practice Professional Communication
Since you'll be answering calls and greeting guests, practice your communication skills. Speak clearly and confidently, and be ready to role-play scenarios where you might need to direct calls or handle inquiries.
✨Emphasize Confidentiality and Discretion
Given the importance of confidentiality in this role, be prepared to discuss how you would handle sensitive information about members and guests. Share any relevant experiences that showcase your ability to maintain discretion.
