Customer Account Manager

Ignite your career with iSAMS – part of the powerful IRIS Software Group! 🚀Are you a relationship builder who thrives on making a real impact? Do you love connecting with clients and showcasing innovative solutions that transform their world?We\’re on the hunt for a dynamic Customer Account Manager (CAM) to join our thriving team.At iSAMS, we\’re not just selling software; we\’re empowering educators and enhancing school experiences globally. As part of the IRIS Software Group, a leading UK software company, you\’ll be part of a larger mission to simplify business and life for over 100,000 customers.The Opportunity:As a CAM, you\’ll be the beating heart of our client relationships, building lasting partnerships that drive customer satisfaction and ensure our schools unlock the full potential of iSAMS. You\’ll be their primary contact, proactively identifying opportunities and managing the sales process to achieve upsell and cross-sell targets. Your mission: to champion their success and grow our business!What You\’ll Do:Forge Trusted Partnerships: Build and maintain strong relationships with assigned client schools, ensuring their retention and continuous success with iSAMS.Drive Growth: Identify and manage the full sales cycle for new opportunities, showcasing our comprehensive product portfolio and achieving sales targets.Be a Product Expert: Conduct engaging online and on-site meetings to demonstrate the value of iSAMS, driving adoption and maximizing utilisation within schools.Advocate for Customers: Act as the voice of the customer, liaising with internal teams to ensure feedback is heard and we continually enhance the iSAMS experience.Strategic Navigator: Keep abreast of market trends and competitor developments to inform commercial decisions and advise schools on their iSAMS journey.Manage Your Pipeline: Maintain impeccable data quality in Salesforce, ensuring accuracy for all opportunities and next actions.What You\’ll Bring:Proven Sales & Relationship Success: A strong track record in IT/SaaS sales account management or customer relationship management, with demonstrated customer retention and sales growth.Commercial Sharpness: Excellent negotiation and influencing skills, with the ability to confidently close deals and deliver value.Exceptional Communication: Strong interpersonal skills, able to build rapport and deliver impactful presentations at all levels.Tech Enthusiast: Confident in using IT for business purposes and passionate about technology\’s role in education.Self-Motivated Team Player: Highly organised, proactive, and collaborative, with a fresh perspective on user adoption and sales growth.Flexibility to Travel: A valid driving license and willingness to travel for client visits, team meetings, and events.Why iSAMS?Impactful Work: Directly contribute to transforming education for schools worldwide. 🌍Career Growth: Thrive within a dynamic, expanding company, backed by the strength of IRIS Software Group. 🌱Collaborative Environment: Join a supportive team that values innovation and shared success. 🤝Hybrid Flexibility: Enjoy a blend of field-based and home-based work.Rewarding Package: Competitive salary plus commission for your achievements.Ready to elevate your career and empower the future of education? Apply now! ✨