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- Tasks: Lead B2C and B2B commercial activities in North England, building relationships with hospitals and patients.
- Company: Join Ilarna, a healthcare provider dedicated to enhancing patient care and support.
- Benefits: Enjoy opportunities for professional growth and the chance to make a real impact in healthcare.
- Why this job: Be a trusted advisor in patient care, shaping discharge decisions and improving lives.
- Qualifications: Experience in commercial roles and strong relationship-building skills are essential.
- Other info: This role offers a unique chance to influence healthcare delivery in your community.
The predicted salary is between 43200 - 72000 £ per year.
We are currently collaborating with a healthcare provider called, Ilarna ( to find their next Commercial Manager.
The Commercial Manager is responsible for B2C and B2B commercial activity in the North of England developing relationships with hospital stakeholders, private organisations, third sector organisations, patients and families.
Responsibilities:
- Overall responsibility for commercial activity in assigned region.
- Individual care seeker engagement at Hospital sites.
- Developing trusted relationships quickly with patients and their families to ensure that they understand the benefits of ilarna and our service, and are enthused by the prospect of being discharged to an ilarna care package.
- Demonstrating commercial acumen by securing long-term care bookings when patients are being discharged, maximising revenue potential.
- Relationship development with key discharge team stakeholders within Hospitals.
- Becoming a trusted advisor to clinical teams when they are making patient discharge decisions by being visible and providing guidance as to likely discharge timescales.
- Business Development activity in respect of all areas within the region, including, GP practices, care home D2A pathways, community services, third sector organisations and supported living accommodation.
- Oversight of carer acquisition in the region, in conjunction with Customer Experience Team.
- Developing relationships with local approved ilarna Personal Assistants, ensuring we are able to increase the speed of matching PAs to patients as the service develops.
- Engagement with clinical teams for training on care, hospital processes, etc.
- Working with Executive Leadership to effectively manage contracts including supporting with the production of Governance Packs (KPI reports, care outcome reports, etc.).
- Utilise training materials, manuals and refence guides where appropriate
- Execute customer surveys ensuring that we are regularly seeking feedback from care seekers and their families, providing us with opportiunities for improvement.
- Implement Continuous Improvement actions where appropriate following Customer and internal team feedback.
Interested in knowing more? Please send over your CV to
Commercial Manager employer: Woodrow Mercer Healthcare
Contact Detail:
Woodrow Mercer Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager
✨Tip Number 1
Familiarize yourself with the healthcare landscape in the North of England. Understanding the key players, including hospitals and private organizations, will help you build relationships more effectively.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in patient discharge processes. Attend relevant events or join online forums to connect with potential stakeholders.
✨Tip Number 3
Demonstrate your commercial acumen by preparing case studies or examples of how you've successfully developed relationships and secured long-term bookings in previous roles.
✨Tip Number 4
Show your commitment to continuous improvement by researching best practices in patient care and feedback mechanisms. Be ready to discuss how you can implement these in your role at Ilarna.
We think you need these skills to ace Commercial Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Commercial Manager position at Ilarna. Understand the key responsibilities and required skills, especially in B2C and B2B commercial activities.
Tailor Your CV: Customize your CV to highlight relevant experience in healthcare, relationship management, and business development. Emphasize any previous roles where you engaged with hospital stakeholders or developed trusted relationships with patients and families.
Craft a Compelling Cover Letter: Write a cover letter that showcases your commercial acumen and ability to develop relationships quickly. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Highlight Continuous Improvement Experience: In your application, include examples of how you've implemented continuous improvement actions based on feedback. This will demonstrate your commitment to enhancing service quality, which is crucial for the role.
How to prepare for a job interview at Woodrow Mercer Healthcare
✨Understand the Healthcare Landscape
Familiarize yourself with the healthcare sector, especially in the North of England. Knowing the key players, trends, and challenges will help you engage effectively with hospital stakeholders and demonstrate your commercial acumen.
✨Build Rapport Quickly
Since the role involves developing trusted relationships with patients and families, practice your interpersonal skills. Be prepared to share examples of how you've successfully built relationships in previous roles, emphasizing empathy and understanding.
✨Showcase Your Business Development Skills
Be ready to discuss your experience in business development, particularly in B2C and B2B contexts. Highlight specific achievements where you've maximized revenue potential or secured long-term contracts, as this will resonate with the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios related to patient discharge processes and how you would engage with clinical teams to ensure smooth transitions, showcasing your strategic thinking.
