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For Companies At a Glance
- Tasks: Manage housing allocations and support homelessness applicants with exceptional service.
- Company: Join a local authority dedicated to improving housing access and community welfare.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real impact in your community while developing valuable skills in housing management.
- Qualifications: Experience in customer service and knowledge of housing frameworks are essential.
- Other info: Flexibility and problem-solving skills are key to success in this role.
The predicted salary is between 36000 - 60000 £ per year.
Who You Are
You are a collaborative, flexible, and constructive professional with significant knowledge and experience in managing temporary accommodation teams and schemes within a local authority housing environment. You bring significant expertise in customer service, partnership working to improve homelessness outcomes, and understanding of the statutory homelessness framework. Your ability to work to conflicting deadlines while managing time and resources efficiently is crucial. You are committed to safeguarding, social care, equality, and welfare legislation and policies, and are keen on actively listening and adapting services to meet customer needs.
What the Job Involves
The Housing Access Officer plays a pivotal role in ensuring that the private rented sector meets the needs of Enfield residents by providing a range of interventions and initiatives. You will manage a housing access register and coordinate private rented sector access to prevent and relieve homelessness. This involves the rapid and lawful allocation of emergency and temporary accommodation, ensuring adherence to statutory frameworks and standards. You will provide advice, guidance, and casework support to applicants, ensure accurate data management, and maintain housing compliance. Your role includes set up of tenancies, pre-allocation checks, negotiation with suppliers and tenants, and collaborating with internal and external partners to optimize service delivery.
Skills
- Knowledge of statutory homelessness framework and national/local housing standards
- Experience with temporary accommodation teams and schemes
- Strong customer service within a local authority setting
- Experience in partnership working and collaborative problem-solving
- Data management and IT system proficiency
- Proficiency in negotiation and procurement
- Excellent time-management and organizational skills
- Strong communication and advisory capabilities
Housing Access Officer (SO2) employer: Enfield Council
Contact Detail:
Enfield Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Access Officer (SO2)
✨Tip Number 1
Familiarize yourself with the local authority's housing policies and statutory homelessness frameworks. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in local authorities. Engaging with them can provide insights into the challenges they face and how you can contribute effectively as a Housing Access Officer.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed conflicting deadlines or resolved customer service issues in previous roles. This will highlight your ability to handle the demands of the position.
✨Tip Number 4
Research the specific IT systems used in housing management within local authorities. Being knowledgeable about these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Housing Access Officer (SO2)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Housing Access Officer position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing conflicting deadlines and delivering customer service in a housing environment. Provide specific examples that demonstrate your knowledge of temporary accommodation management and statutory homelessness frameworks.
Showcase Collaborative Skills: Since the role requires working collaboratively with partners, include examples of how you've successfully worked with other departments or organizations in the past. Highlight your ability to build effective partnerships and solve problems together.
Demonstrate Commitment to Safeguarding: Make sure to mention your understanding of safeguarding principles, especially regarding children and vulnerable adults. This is crucial for the role, so provide any relevant experience or training that showcases your commitment to these values.
How to prepare for a job interview at Enfield Council
✨Showcase Your Knowledge of Housing Frameworks
Be prepared to discuss your understanding of statutory homelessness frameworks and local welfare services. Highlight any relevant experience you have in managing temporary accommodation and how it aligns with the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved conflicts or challenges in previous roles. This will showcase your ability to take ownership and exhibit a problem-solving attitude, which is crucial for this position.
✨Emphasize Collaborative Experience
Talk about your experience working with various partners and departments. Provide specific examples of how you've built effective partnerships to enhance outcomes for homelessness applicants.
✨Highlight Customer Service Excellence
Since exceptional customer service is key, be ready to share instances where you've actively listened to customer concerns and adapted your approach to meet their needs. This will demonstrate your commitment to delivering high-quality service.
