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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they thrive with our platform.
- Company: Join Clinked, a fast-growing SaaS company revolutionising client communication.
- Benefits: Enjoy remote work, competitive salary, and growth opportunities in a friendly team.
- Why this job: Make a real impact by helping clients succeed and shaping product development.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in SaaS.
- Other info: Fluency in English is essential; other languages are a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (and surrounding areas)
Company: Clinked (www.clinked.com)
About Clinked
Clinked is a collaborative client portal platform built for businesses that need secure, branded, and powerful tools to communicate with their clients. Our SaaS platform enables file sharing, messaging, task management, and more—all in one place. We work with a global customer base ranging from financial services and legal firms to consultancies and tech companies. We’re growing quickly and are looking for a Client Success Manager to build strong relationships and ensure our clients thrive with Clinked.
About the Role
As a Client Success Manager at Clinked, you will be the key point of contact for our clients post-onboarding. Your goal will be to drive product adoption, support usage, and foster long-term relationships that lead to renewals, upgrades, and advocacy. You’ll work closely with the Sales, Product, and Support teams to ensure clients are engaged, successful, and satisfied.
Responsibilities
- Serve as the main relationship holder for assigned clients throughout their lifecycle
- Onboard new customers, delivering a smooth and engaging setup experience
- Provide proactive outreach, regular check-ins, and guidance on best practices
- Identify opportunities for account growth and expansion
- Monitor usage trends and flag churn risks early
- Advocate for customer needs internally and influence product roadmap priorities
- Collaborate with Support to resolve any escalated issues promptly
- Track key success metrics (adoption, NPS, renewal rates, etc.)
Requirements
- 3+ years in a Customer Success, Account Management, or SaaS onboarding role
- Experience managing B2B client relationships, ideally in a SaaS or tech environment
- Excellent communication and relationship-building skills
- Strong organisational abilities and attention to detail
- Proactive, client-focused mindset with problem-solving skills
- Comfortable working remotely with international teams and clients
- Fluent in English; other European languages are a plus
- Based in Europe with flexibility to accommodate different time zones
What We Offer
- Remote Role
- Competitive salary and growth opportunities
- Friendly, collaborative, and international team culture
- Tools and training to support your development
- Regular virtual team catch-ups and occasional in-person meetups
How to Apply
Submit your CV and a short message explaining why you’re excited about the role at Clinked. Links to relevant case studies or references from previous clients are a plus.
Client Success Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with Clinked's platform and its features. Understanding how their SaaS solution works will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Clinked on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to manage client relationships and drive product adoption. Tailoring your stories to align with Clinked's goals will make you stand out.
✨Tip Number 4
Stay updated on industry trends related to customer success and SaaS. Being knowledgeable about the latest developments can help you engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or SaaS onboarding. Use specific examples that demonstrate your ability to build relationships and drive product adoption.
Craft a Compelling Message: In your short message, express your enthusiasm for the role at Clinked. Mention what excites you about their collaborative client portal platform and how your skills align with their needs.
Showcase Relevant Experience: If you have links to case studies or references from previous clients, include them in your application. This will provide concrete evidence of your success in managing B2B client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and message. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for the Client Success Manager role.
How to prepare for a job interview at LinkedIn
✨Know the Product Inside Out
As a Client Success Manager, you'll need to be well-versed in Clinked's features and benefits. Familiarise yourself with the platform so you can confidently discuss how it can solve client challenges and enhance their experience.
✨Demonstrate Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your communication style and how you adapt to different client needs, as this role is all about fostering strong connections.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented solutions for clients. This will demonstrate your proactive mindset and ability to advocate for customer needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various client situations, such as onboarding challenges or potential churn risks. Think through your approach to these scenarios and be prepared to articulate your thought process clearly.
