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- Tasks: Manage client relationships and analyse performance data for local authorities.
- Company: Join a family-run organisation specialising in debt recovery and enforcement services.
- Benefits: Enjoy flexible working, supportive leadership, and opportunities for career development.
- Why this job: Make a real impact while enjoying autonomy and a friendly work culture.
- Qualifications: Experience with local authorities or regulated environments; strong relationship-building skills required.
- Other info: Home-based role with travel across London and the South West; full driving license needed.
The predicted salary is between 28000 - 42000 £ per year.
Home & Field-Based – London & South West (Harrow Office Base)
£35,000 Commission | Full-Time | Permanent
Must have a full driving license and own vehicle.
Are you experienced in working with local authorities or within a regulated financial services environment? Do you thrive on building meaningful client relationships while using data to drive results?
We’re working with a long-standing, family-run organisation that specialises in debt recovery and enforcement services across the UK. With over 130 employees and a growing contact centre operation, they’re trusted by local authorities to handle sensitive, complex cases with care and professionalism.
They’re now looking for a Client Manager to join their field-based team, managing a portfolio of local authority clients across London and the South West. You’ll have the freedom to manage your own diary, supported by an experienced Director of Client Services and internal teams covering data, compliance, and audit.
What You’ll Be Doing
- Acting as the key point of contact for local authority clients
- Reviewing contract performance, raising concerns, and proposing solutions
- Using CRM and internal systems to track and analyse key data
- Attending client meetings, industry events, and conferences
- Collaborating with compliance, data, and back-office teams
- Balancing commercial outcomes with vulnerability and compliance needs
What We’re Looking For
- Experience working with local authorities or in a regulated/structured environment (e.g. financial services, enforcement, or utilities)
- Strong relationship-building skills – credible, caring, and confident
- A proactive mindset with the ability to work independently
- Strong attention to detail and confidence working with performance data
- A flexible approach and the ability to have commercial conversations when needed
- Full UK driving license and access to a vehicle
Why Apply?
- Join a stable and growing business with a family-feel culture
- Work with supportive leadership
- Real autonomy to manage your time and client relationships
- Long-term career development in a meaningful, impactful sector
Location: Home-based with regular travel to local authorities across London and the South West. Occasional office days in Harrow.
Salary: £35,000 commission
Hours: Full-time, permanent
Car & license required
Please apply now if you have relevant experience! Good luck and thank you.
Customer Account Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the local authorities in London and the South West. Understanding their specific needs and challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the debt recovery and enforcement services sector. Attend industry events or conferences where you can meet potential colleagues and learn more about the company culture, which can give you an edge in your application.
✨Tip Number 3
Brush up on your CRM skills and data analysis techniques. Being able to discuss how you've used data to drive results in previous roles will be crucial, as this is a key part of the job description.
✨Tip Number 4
Prepare examples of how you've built strong client relationships in the past. Think of specific situations where you balanced commercial outcomes with compliance needs, as this aligns perfectly with what the employer is looking for.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience working with local authorities or in regulated environments. Use specific examples that demonstrate your relationship-building skills and ability to manage client accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive mindset and attention to detail. Mention how your previous experiences align with the responsibilities of the Client Account Manager role, particularly in managing client relationships and using data to drive results.
Highlight Relevant Skills: In your application, emphasise your strong relationship-building skills and your confidence in handling performance data. Make sure to mention your full UK driving license and access to a vehicle, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at LinkedIn
✨Showcase Your Relationship-Building Skills
As a Customer Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, especially with local authorities or in regulated environments.
✨Demonstrate Your Data Proficiency
Since the role involves using data to drive results, be ready to discuss your experience with CRM systems and data analysis. Highlight specific instances where your data-driven decisions led to positive outcomes.
✨Prepare for Commercial Conversations
The job requires balancing commercial outcomes with compliance needs. Think about scenarios where you've had to navigate these discussions and be prepared to articulate your approach during the interview.
✨Exhibit Your Proactive Mindset
Employers value candidates who can work independently and take initiative. Share examples of how you've proactively solved problems or improved processes in previous roles, showcasing your ability to manage your own diary effectively.
