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- Tasks: Support vulnerable individuals with applications and provide empathetic advice.
- Company: Join a team dedicated to making a positive impact on people's lives.
- Benefits: Enjoy a competitive salary and the potential for contract extension or permanent position.
- Why this job: Make a real difference in a fast-paced, dynamic environment while developing your skills.
- Qualifications: Must be target-driven, friendly, and experienced in high-pressure situations.
- Other info: Driving access is required due to location; Monday-Friday, 9am-5pm schedule.
The predicted salary is between 22800 - 34200 £ per year.
Customer Service Administrator – 12 month FTC£28,500 per annumBraintree, EssexMonday-Friday, 9am-5pm, 35 hours Please note, you must drive and have access to a vehicle due to location Are you passionate about making a difference? Do you have a knack for providing empathetic support to vulnerable individuals? Our client is currently seeking a Customer Service Administrator to join their team on a 12 Month Fixed Term Contract. With potential for extension or a permanent position, this is a fantastic opportunity to contribute to the well-being of people. As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice. This fast-paced environment demands resilience and adaptability, as you’ll be working with the Regional Assistant Manager to re-prioritise your tasks based on evolving needs and priorities. Your efforts will directly impact the lives of our clients, and the satisfaction you derive will be immeasurable. To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you! Responsibilities include: Supporting vulnerable individuals with completing applications accurately and within required KPIs and times…
Customer Service Administrator employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with the specific needs of vulnerable individuals. Understanding their challenges will help you demonstrate empathy and support during your interactions, which is crucial for this role.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required emotional intelligence. Be ready to share examples of how you've successfully supported clients under pressure.
✨Tip Number 3
Prepare to discuss how you prioritize tasks in a fast-paced environment. Think of specific instances where you had to adapt quickly to changing circumstances and how you managed your workload.
✨Tip Number 4
Since driving is essential for this position, ensure you mention your driving experience and access to a vehicle. This shows your readiness to meet the job's logistical requirements.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Administrator position. Understand the key responsibilities and the skills required, such as empathy, resilience, and the ability to work under pressure.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize any previous customer service roles, particularly those involving vulnerable individuals, and showcase your ability to meet KPIs and deadlines.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for making a difference and your commitment to providing empathetic support. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Office Angels
✨Show Your Empathy
Since the role involves supporting vulnerable individuals, it's crucial to demonstrate your empathetic nature during the interview. Share examples of how you've provided compassionate support in previous roles, and highlight your ability to connect with people on a personal level.
✨Highlight Your Resilience
Working in a fast-paced environment requires resilience. Be prepared to discuss situations where you've successfully managed stress or adapted to changing priorities. This will show that you can handle the demands of the role effectively.
✨Demonstrate Your Target-Driven Mindset
The job description emphasizes being target-driven. Prepare to talk about specific targets you've met in past positions, how you achieved them, and the impact they had on your team or organization. This will illustrate your commitment to achieving results.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritize tasks. Practice responding to hypothetical situations related to customer service challenges, as this will help you showcase your critical thinking and adaptability.
