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- Tasks: Manage daily front office operations and ensure top-notch guest service.
- Company: Join the award-winning Killeavy Castle Estate, known for its exceptional hospitality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values customer care and teamwork.
- Qualifications: Experience in a similar role at a 4/5-star property is required.
- Other info: Flexibility in working hours is essential for this fast-paced role.
The predicted salary is between 30000 - 42000 £ per year.
Killeavy Castle Estate is seeking a Assistant Front Office Manager for this award-winning hotel.
Experienced and motivated Assistant Front Office Manager to join our team. Reporting to the Front Office Manager, the Assistant Front Office Manager will primarily be responsible for all aspects of the day-to-day operation of the Front of House function. To be successful in this role the ideal candidate will enjoy the prospect of working in a fast-paced, busy working environment and, ideally, have experience in a busy 4* property.
To work with the Management team to optimise profits and increase sales, promote new and diverse business. Provide support to the senior management for all hotel operations and work directly with and support all Heads of Departments in all aspects of the running of Killeavy Castle Estate.
Key Duties and Responsibilities;
· To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all guests receive the highest quality of service and attention
· A thorough knowledge of the Hotsoft System is required to ensure correct procedures are always followed
· Ensure staff provide a professional and warm welcome to all guests
· Ensure that all Reception staff are trained and are fully conversant with all aspects of Hotsoft PMS
· Collate and deliver accurate reports on all aspects of reception on request from senior management
· Prepare weekly rosters
· Ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for any staff absences
· Actively manage and develop the reception team including the day and night porterage department
· Have a thorough understanding of all requirements of the check in/out process (confirm booking, length of stay, packages, etc.)
· Handle all guest enquiries and complaints in a professional manner
· Ensure all cash, guest charges, floats and till procedures are carried out in accordance with company policy
· Lead and assist in the smooth running of the front office desk during own shift
· Duty management shift as required
Key Skills and Experience include;
· Previous experience in a similar role in a 4/5-star property
· Minimum 1 year in a supervisory role
· Excellent customer focused manner at all times
· Proactive positive attitude and must possess strong strategic thinking skills
· The ability to communicate effectively at all levels
· A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
· Flexibility with working hours is essential
Assistant Front Office Manager employer: Killeavy Castle Estate
Contact Detail:
Killeavy Castle Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarize yourself with the Hotsoft System before applying. Since this role requires a thorough knowledge of the system, having hands-on experience or at least understanding its functionalities can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview. Given the emphasis on client care in the job description, be prepared to share specific examples of how you've provided exceptional service in previous roles.
✨Tip Number 3
Demonstrate your leadership abilities. Since the position involves managing and developing the reception team, think of instances where you've successfully led a team or handled challenging situations effectively.
✨Tip Number 4
Be ready to discuss your flexibility with working hours. The job requires adaptability, so come prepared to explain how you've managed varying schedules in past positions and how you can contribute to the team's success.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Front Office Manager position at Killeavy Castle Estate. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in a similar role within a 4/5-star property. Mention specific examples of how you've managed front office operations or led a team to enhance guest satisfaction.
Showcase Customer Service Skills: Since the role requires excellent customer service skills, provide examples in your application that demonstrate your ability to handle guest inquiries and complaints professionally. Highlight any relevant training or certifications in customer service.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the position and the hotel. Mention why you are drawn to Killeavy Castle Estate and how your proactive attitude and strategic thinking can contribute to their success.
How to prepare for a job interview at Killeavy Castle Estate
✨Showcase Your Customer Service Skills
As an Assistant Front Office Manager, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled guest inquiries and complaints in a professional manner, demonstrating your commitment to client care.
✨Familiarize Yourself with Hotsoft System
Since a thorough knowledge of the Hotsoft System is required, make sure you understand its key features and functionalities. If possible, practice using the system or review any relevant materials to discuss your familiarity during the interview.
✨Demonstrate Leadership Experience
Highlight your previous supervisory experience in a similar role. Discuss how you've managed teams, trained staff, and ensured service levels are maintained, showcasing your proactive attitude and strategic thinking skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past situations where you had to manage staff absences or handle difficult guests, and be ready to explain how you resolved those issues effectively.
