IT Infrastructure Analyst

Our leading Douglas-based Finance Sector Client is seeking a leading technology professional in the role of IT Infrastructure Analyst. As IT Infrastructure Analyst you will provide, support, maintain and optimise an on-premises and cloud-based IT infrastructure, with a focus on ensuring the stability, availability and security of the network servers and systems that support business operations. The role blends technical expertise with problem-solving to maintain and improve the efficiency of the IT environment. Responsibilities – * Ensure that critical infrastructure components (servers, networks, storage) are available and operational downtime * Monitor systems to prevent outages and ensure business continuity * Provide timely support for infrastructure related issues, trouble shooting and resolving incidents efficiently * Act as an escalation point for more complex issues and work closely with support teams and peers * Perform routine maintenance, updates and patching to keep systems secure and up to date * Optimise infrastructure performance, identifying areas for improvement to enhance efficiency and capacity * Implement and manage security protocols, firewalls and threat detection systems to safeguard the infrastructure * Ensure compliance with industry standards, regulations and internal policies related to data protection and cybersecurity * Maintain and implement disaster recovery plans to minimise downtime and date loss in case of failures * Ensure backup systems are properly configured and tested regularly for data protection and recovery * Maintain detailed documentation of network configurations, system setups, infrastructure changes and technical procedures * Ensure documentation is accessible and up to date for troubleshooting and auditing purposes * Work closely with other IT teams (IT Services, Architecture, Engineering/Developers. To align infrastructure with broader IT strategy * Through vendor management liaise with vendors and service providers to help manage infrastructure related services and support * Anticipate and plan for future infrastructure needs based on business growth, user demand and new technology adoption * Ensure the infrastructure can scale seamlessly to meet organisational requirements The ideal candidate for the role of IT Infrastructure Analyst will hold: – Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server – Knowledge and experience of Network protocols – DNS, VPN, Network devices – routers, switches, network segmentation, and VPN configurations for remote access – Skills in network troubleshooting and monitoring tools – e.g. SolarWinds – Proficiency in managing and configuring Windows Servers and Linux-based systems – Experience with Active Directory, DNS, DHCP, and domain administration – Knowledge of server virtualization platforms, such as VMware, Hyper-V for managing virtual machines – Ability to handle server backups, storage management (SAN/NAS), and recovery tasks – Deep understanding of Windows and Linux operating systems for configuration – Knowledge of OS patching, upgrades, and security hardening techniques – Experience with at least one major cloud provider (AWS, Azure, Google Cloud) – Knowledge of cloud servers like compute, storage, networking, security and managed services – Skills in cloud infrastructure deployment, including virtual networks, VM instances, storage and monitoring – Understanding of cloud security practices (IAM, VPCs, firewalls), and cost management – Familiarity with IaC tools like Terraform, Ansible, or ClourFormation and automating infrastructure provisioning and configuration – Basic scripting skills in languages like PowerShell, Bask, or Python for task automation – Experience with vulnerability management tools like Nessus, Qualys, or OpenVAS – Knowledge of endpoint security solutions (antivirus, anti-malware) and incident response procedures – Familiarity with Security Information and Event Management (SIEM) tools, like Splunk or QRadar – Ability to interpret metrics from network, server and application performance monitoring tools – Knowledge of log management tools and techniques for monitoring infrastructure health – Strong problem-solving skills for diagnosing hardware, network and software issues – Knowledge of common troubleshooting frameworks and methodologies, such as ITIL – Knowledge of virtual infrastructure management with VMware, Hyper-V, or similar platforms – Experience with configuring and managing virtualised environments for optimised resource – Understanding of containerisation concepts and tools, primarily Docker – Familiarity with orchestration platforms, especially Kubernetes, to support containerisation applications – Experience with backup and recovery software like Rubrik, Cloudian etc. – Knowledge of backup strategies (e.g. incremental, differential, full backups) and data retention policies – Skills in developing and testing disaster recovery plans to minimise downtime and ensure business continuity – Experience with offsite backup solutions, replication and high-availability configurations – Basic understanding of database management and administration for common databases like SQL server, MySQL and Oracle – Skills in database performance tuning, backup and recovery – Knowledge of Storage Area Networks (SAN), Network Attached Storage (NAS) and RAID configurations – Experience managing cloud storage options and ensuring data redundancy and scalability – Proficiency in documenting infrastructure configurations, standard operating procedures (SOPs), and troubleshooting guides – Experience using documentation tools like confluence, Microsoft SharePoint, or similar collaboration platforms – Skills in creating reports on system performance, resource utilisation, and incident trends for management – Experience with data visualisation and reporting tools like Power BI or Tableau is a plus