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- Tasks: Help customers navigate the Zelt platform and resolve their issues.
- Company: Zelt is a fast-growing startup revolutionising HR, payroll, and IT with a unified employee platform.
- Benefits: Enjoy a high-ownership role, work with cutting-edge tools, and grow quickly in your career.
- Why this job: Make a real impact on customer experience while collaborating with founders and engineers.
- Qualifications: Strong communication skills, proactive mindset, and a passion for helping others succeed.
- Other info: Experience in customer service or hospitality is a bonus; familiarity with support tools is a plus.
The predicted salary is between 30000 - 42000 £ per year.
About Zelt: Zelt is building the first unified employee platform that brings together HR, payroll, IT, onboarding, and automation into one seamless system. We’ve been recognised by G2 as a High Performer across HR and Payroll, the only European vendor with that status, and we’re expanding fast into the mid-cap and enterprise space.
Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This is not just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. You'll work closely with founders, product managers, and engineers to turn moments of friction into clarity and trust. If you love working with people, think in systems, and want to make a difference, this role is for you.
Your role: You will be the first point of contact for customers who need help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Support, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start to finish, with the autonomy to act and the support to grow. You are thoughtful, curious, and solution-focused. You do not just close tickets. You remove the need for them next time.
Your tasks:
- Respond to support requests with speed, clarity, and care
- Guide users through Zelt workflows and unblock issues
- Track and improve key metrics like CSAT, response time, and resolution time
- Identify bugs, product gaps, and points of confusion
- Share insights to improve features and internal processes
- Help customers adopt features and optimise how they use Zelt.
Requirements:
- A genuine enjoyment of working with people and helping them succeed
- Clear, calm communication skills, both written and verbal
- A proactive mindset with the confidence to work independently
- Steady under pressure, with a constructive and solution-oriented approach
- A systems thinker who solves problems at the root, not just on the surface
Bonus:
- Familiarity with tools like Intercom, analytics platforms, or customer insight software
- Experience in people-first environments such as hospitality, reception, or service roles.
Why to join us:
- Be the trusted voice customers rely on when it matters most
- Work closely with product and engineering to improve the user experience
- Optimise customer support functions using the latest tools like AI chatbots
- Join a high-ownership team that values care, speed, and impact
- Grow quickly in a role that shapes how users experience Zelt.
Let’s build something better: If you are ready to support customers with empathy, solve meaningful problems, and help shape how Zelt delivers support, we would love to hear from you.
Customer Support Specialist employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with Zelt's platform and its features. Understanding the ins and outs of the system will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved customer issues in previous roles. Highlighting your proactive mindset and ability to think critically will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Zelt on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 4
Prepare to discuss your experience in people-first environments. Since the role requires a strong focus on customer experience, sharing relevant stories from hospitality or service roles can set you apart from other candidates.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Specialist at Zelt. Highlight your ability to guide users through complex workflows and your proactive mindset in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer support or similar roles. Emphasise your communication skills, problem-solving abilities, and any familiarity with tools like Intercom or analytics platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine enjoyment of helping people and your proactive approach. Mention specific examples of how you've successfully resolved customer issues or improved user experiences in the past.
Showcase Your Soft Skills: In your application, highlight your calm communication style and ability to work under pressure. Provide examples that demonstrate your empathy and solution-oriented mindset, as these are crucial for the role at Zelt.
How to prepare for a job interview at LinkedIn
✨Show Your People Skills
As a Customer Support Specialist, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully helped customers in the past, showcasing your empathy and communication skills.
✨Demonstrate Problem-Solving Abilities
Zelt values a proactive mindset. During the interview, discuss specific instances where you identified and resolved issues effectively. Highlight your approach to understanding the root cause of problems rather than just addressing symptoms.
✨Familiarise Yourself with Zelt's Platform
Before the interview, take some time to explore Zelt's platform. Understanding its features and workflows will allow you to speak confidently about how you can help customers navigate it and improve their experience.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, the tools they use for customer support, and how they measure success in this position. This shows your enthusiasm and commitment to making a positive impact.
