Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their questions are answered and issues resolved.
- Company: Join Redmayne Smith, a top investment provider helping clients build wealth globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer satisfaction and building lasting relationships.
- Qualifications: No specific experience required; just bring your passion for customer service and problem-solving skills.
- Other info: Opportunity to participate in events and engage directly with clients.
The predicted salary is between 28800 - 48000 £ per year.
Redmayne Smith is a leading investment provider, supporting clients across the UK and globally in building wealth. As a fast-growing, dynamic company, we embrace new opportunities daily, creating a rewarding path for motivated, like-minded individuals to grow with us.
As the Customer Operations Executive, you will act as the primary point of contact between the organization and its customers. This role is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and facilitating communication between the customer and relevant departments within the company.
Customer Support and Communication
- Serve as the main point of contact for customers, from purchase through to completion, ensuring clear and timely communication throughout.
- Respond to inquiries via phone, email, and in-person, providing accurate information about products or services.
- Address customer concerns and complaints, escalating issues to appropriate teams when necessary.
- Refer clients on to our affiliates accordingly.
Relationship Management
- Build and maintain strong relationships with customers, developers, solicitors, and mortgage brokers to foster loyalty and retention.
- Proactively follow up with customers to ensure satisfaction with services or products.
- Gather feedback and relay customer insights to relevant teams for continuous improvement.
- Support with the planning of online and face to face events and attendance at these events to ensure they run smoothly, and clients are looked after.
Problem-Solving and Issue Resolution
- Investigate and resolve customer issues promptly and effectively.
- Coordinate with internal departments to ensure timely delivery of solutions.
- Monitor the progress of customer requests and ensure resolution within established timelines.
Compliance and Standards
- Adhere to company policies, procedures, and service standards.
- Stay informed about products, services, and industry developments to provide accurate information to customers.
- Prepare relevant reports
Customer Operations Specialist employer: Redmayne Smith LTD
Contact Detail:
Redmayne Smith LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarize yourself with the investment industry and Redmayne Smith's specific offerings. Understanding the products and services we provide will help you communicate effectively with customers and address their inquiries confidently.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Operations Specialist, you'll need to convey information clearly and professionally, whether you're on the phone or responding to emails.
✨Tip Number 3
Develop your problem-solving abilities by thinking through potential customer issues and how you would resolve them. Being proactive in identifying solutions will demonstrate your readiness for the role.
✨Tip Number 4
Network with professionals in the investment sector. Building relationships with others in the field can provide valuable insights and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Operations Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or operations. Use specific examples that demonstrate your ability to handle inquiries, resolve complaints, and build relationships with clients.
Showcase Communication Skills: Since the role involves significant communication with customers, make sure to highlight your communication skills. Provide examples of how you've effectively communicated with clients in past roles, whether through phone, email, or in-person interactions.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working at Redmayne Smith and how your values align with theirs, particularly in terms of customer satisfaction and relationship management.
How to prepare for a job interview at Redmayne Smith LTD
✨Understand the Role
Make sure you have a clear understanding of the Customer Operations Specialist role. Familiarize yourself with the responsibilities, such as being the main point of contact for customers and resolving their inquiries. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, be prepared to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully resolved customer issues or built strong relationships.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've had to investigate and resolve customer issues. Be ready to explain your thought process and how you coordinated with other departments to find solutions.
✨Demonstrate Your Customer-Centric Approach
Highlight your commitment to customer satisfaction. Share examples of how you've proactively followed up with customers or gathered feedback to improve services. This will show that you align with the company's goal of fostering loyalty and retention.
