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- Tasks: Assist customers via webchat, email, and phone while resolving inquiries.
- Company: Join a forward-thinking company transforming customer engagement with cutting-edge technology.
- Benefits: Enjoy hybrid work, wellness expenses, private medical insurance, and a competitive pension.
- Why this job: Be part of an innovative team that values exceptional service and offers growth opportunities.
- Qualifications: Fluent in German and Polish; customer service experience is a plus but not required.
- Other info: This is a permanent role with flexible hours and a supportive work environment.
The predicted salary is between 27000 - 29000 £ per year.
Job Advert: German & Polish Speaking Customer Service Advisor
Location : Milton Keynes (Hybrid – 1 day per week office presence)
Salary : £27,000 – £29,000 per annum
Job Type : Permanent
Contract: 35 – 37.5 hours a week
We are seeking a dedicated German & Polish Speaking Customer Service Advisor to join our client’s innovative team. This exciting role offers the chance to be part of a company that is transforming the way they engage with customers, using the latest technology to deliver outstanding support via webchat, telephone, and email. If you're passionate about providing exceptional service and able to speak both German and Polish, we’d love to hear from you!
Key Responsibilities :
- Handle inbound customer inquiries with a focus on delivering value-added, high-level support.
- Use webchat, email and occasionally telephone channels to assist customers and resolve issues efficiently.
- Collaborate with internal teams to enhance the customer experience and ensure smooth service delivery.
- Maintain accurate records of customer interactions and provide follow-up as needed.
Skills & Experience :
- Fluent in both German and Polish (spoken and written).
- Previous experience in customer service is a plus, but not essential.
- Excellent communication skills, with a customer-first mindset.
- Strong problem-solving abilities and attention to detail.
- A proactive approach to customer support and the ability to multitask effectively
Some of the excellent benefits include :
- Excellent opportunity for progression
- £500 expense towards wellbeing
- Private medical insurance
- Health cashback scheme
- Competitive private pension
- And many more!
If you’re a customer-focused individual with German and Polish language skills and want to be part of an innovative team, apply today!
German & Polish Speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & Polish Speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your language skills in both German and Polish during any conversations or interviews. Being fluent in these languages is a key requirement, so showcase your proficiency confidently.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and solutions in both languages. This will help you respond effectively to inquiries and demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Research the company’s approach to customer service and their use of technology. Understanding their innovative methods will allow you to discuss how you can contribute to enhancing the customer experience.
✨Tip Number 4
Prepare examples from your past experiences where you provided exceptional customer service. Even if you don’t have direct experience, think of situations where you helped others and be ready to share those stories.
We think you need these skills to ace German & Polish Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both German and Polish in your CV and cover letter. Use specific examples of how you've used these languages in customer service settings.
Showcase Customer Service Experience: Even if you don't have extensive experience, mention any relevant roles or situations where you provided support or resolved issues for customers. Highlight your problem-solving skills and customer-first mindset.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Use similar language to demonstrate that you understand the role and its requirements.
Express Enthusiasm for Technology: Since the company is focused on using the latest technology for customer engagement, mention your comfort with digital communication tools and your eagerness to learn new technologies that enhance customer service.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both German and Polish, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in either language, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Even if you don't have extensive experience, think of any relevant situations where you've provided support or resolved issues for others. Share specific examples that showcase your problem-solving skills and customer-first mindset.
✨Familiarize Yourself with Technology
The company emphasizes using the latest technology for customer engagement. Research common tools used in customer service, such as webchat platforms or CRM systems, and express your willingness to learn and adapt to new technologies.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the team dynamics, company culture, and opportunities for progression. This shows that you're not only interested in the job but also in how you can grow within the company.
