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- Tasks: Manage third-party claims from start to finish, ensuring excellent service and accurate assessments.
- Company: Join Direct Commercial, a leading specialist in commercial motor insurance with an award-winning Claims team.
- Benefits: Enjoy a dynamic work environment in a brand-new office with opportunities for learning and growth.
- Why this job: This role offers diverse challenges, a supportive team, and the chance to make a real impact.
- Qualifications: 12 months of claims experience required; knowledge of Road Traffic Act and negotiation skills are essential.
- Other info: Background screening checks will be conducted before employment.
The predicted salary is between 36000 - 60000 £ per year.
This role is based full-time in our brand-new office in Chelmsford.
DO YOU HAVE COMMERCIAL MOTOR INSURANCE EXPERIENCE? OR, ARE YOU WORKING IN PRIVATE CAR CLAIMS AND LOOKING FOR A NEW CHALLENGE?
BACKGROUND/ ABOUT DCL Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster – Third Party Injury to join our team. The successful candidate would be based at our brand-new specialist Claims Hub in Chelmsford where no two days are the same! In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 90, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you!
KEY RESPONSIBILITIES- To pro-actively manage all aspects of a third-party claim from notification through to conclusion.
- Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.
- Accurately value injury claims and subsequent associated losses (loss of earnings/care etc).
- Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.
- Investigate and resolve claims in a professional timely and pro-active manner.
- Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
- Create accurate Claims Management System records.
- Identify own training needs and seek appropriate training to meet own performance targets.
- Ensure quality, service standards and productivity levels are maintained to a high standard.
- Be supportive of change within the claims handling teams.
- Where appropriate, attend in house and client review meetings.
- Assist with both internal & external auditing.
- In depth knowledge of the Road Traffic Act and the Motor Insurers Bureau.
- Solid understanding of Small, Multi and Fast track litigation process.
- Capable of investigating and negotiating liability disputes.
- Capable of negotiation credit hire and property damage claims.
- Capable of accurately assessing General Damages.
- Awareness of fraud tactics (identification, validation and handling).
- Capable of managing multiple work streams and working within time scales and directed by the Court or line manager.
- Identify claims with the potential for financial deterioration.
- Confident in attending CMC or other settlement opportunities as required.
- Where required to act as a referral point for more inexperienced members of the department.
- Excellent written and verbal communication skills.
- An understanding of the CRU Benefits system including the appeal process.
- Minimum of 12 months claims experience.
NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date.
Claims Adjuster - Third Party Injury employer: Direct Commercial Limited
Contact Detail:
Direct Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Third Party Injury
✨Tip Number 1
Familiarise yourself with the Road Traffic Act and the Motor Insurers Bureau. Having a solid understanding of these regulations will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims adjusting. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific claims scenarios. This will show your problem-solving skills and your ability to manage disputes effectively, which are crucial for this role.
✨Tip Number 4
Research Direct Commercial and their claims process thoroughly. Understanding their company culture and values will allow you to tailor your responses during the interview, making you a more appealing candidate.
We think you need these skills to ace Claims Adjuster - Third Party Injury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in commercial motor insurance or private car claims. Emphasise any specific skills related to claims handling, negotiation, and knowledge of the Road Traffic Act.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with third-party claims and how you can contribute to the DCL Claims team. Be sure to address why you're looking for a new challenge.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your understanding of litigation processes, ability to manage multiple work streams, and excellent communication skills. Use specific examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims management.
How to prepare for a job interview at Direct Commercial Limited
✨Know Your Claims Basics
Make sure you brush up on your knowledge of the Road Traffic Act and the Motor Insurers Bureau. Being able to discuss these topics confidently will show that you have a solid foundation in the field.
✨Demonstrate Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated claims or resolved disputes. This will highlight your capability in handling liability disputes, which is crucial for the role.
✨Showcase Your Customer Service Mindset
Be ready to discuss how you've managed customer expectations in previous roles. The ability to provide excellent claims handling service is key, so share specific instances where you went above and beyond for clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
