Representative

Bringing that feel-good energy. We’re moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We’re also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it. As a Credit Specialist in our Credit Operations family, you’ll have the most rewarding job – working with our residential customers who have complex problems and wowing them with your service. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. Great communicator with strong English skills (written and verbal) Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training) Competitive salary: £Hybrid working approach: split your week between home and our hub (typically 2-3 days at our Nottingham hub) Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more Pension scheme: enjoy a generous pension contribution for your future Contract: full-time, 37 hours per week DBS check: for successful candidates, a basic DBS check will be required If you are invited to a discovery day, this will be held at our Nottingham hub. If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub. The start date for this role is 13th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave. We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.