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- Tasks: As an Account Manager, you'll analyze customer feedback and drive onboarding and retention strategies.
- Company: Join PlayerMaker, a dynamic start-up revolutionizing performance insights for football teams worldwide.
- Benefits: Enjoy a vibrant work atmosphere with opportunities for growth and collaboration across global locations.
- Why this job: Be the voice of the customer and impact product development while working in a passionate team.
- Qualifications: Experience in sports tech or coaching is a plus; strong communication skills are essential.
- Other info: Flexible, self-motivated individuals thrive here—bring your enthusiasm and 'can do' attitude!
The predicted salary is between 36000 - 60000 £ per year.
PlayerMaker is the ultimate performance insight product for football teams. We are a growing start-up with 3 locations around the world (Israel, US, UK) . We have an amazing work atmosphere and we are looking for passionate and creative people who like to work as a team and are good at making things happen.
At Playermaker, the Account Manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map.
As an Account Manager you will be providing the following services for our customers: product training, renewals management, onboarding process, supporting technical support tickets and maintaining and tracking customer usage.
Responsibilities:
- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback.
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Collaborate closely with team members to support renewals and expansion opportunities
- Continuously update customer database information in CRM
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- Provide on going proactive and reactive, technical and practice support to all customers, by troubleshooting complex issues and feed back to the R&D center
Experience:
- Proven knowledge in working with sports technologies, in particular with wearables.
- Experience in working at sports organization in performance, science or coaching departments
- Capable of conducting business related conversation with customers.
- Proven track record of working in a customer facing role
- Experience of working with CRM platform is preferred but can be trained in the role
Skills and Qualifications:
- Educated to degree level preferred but not essential
- A high level of accuracy and attention to detail is required
- Excellent communication and interpersonal skills
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
Account Manager employer: Playermaker
Contact Detail:
Playermaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in sports technology, especially wearables. This knowledge will not only help you understand the product better but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Network with professionals in the sports performance and coaching sectors. Attend relevant events or webinars to connect with potential colleagues and gain insights into what makes a successful Account Manager in this field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to analyze feedback and implement strategies that enhance customer satisfaction and retention.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Be ready to share instances where you've navigated uncertainty or change effectively, as these traits are crucial for success in a dynamic start-up environment like PlayerMaker.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with PlayerMaker's mission and products. Highlight your passion for sports technology and how it aligns with their goals in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer-facing roles, particularly in sports technologies or coaching. Showcase any specific achievements that demonstrate your ability to drive customer success.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the Account Manager role. Discuss how your skills in communication, data analysis, and customer support can contribute to PlayerMaker's success.
Showcase Relevant Skills: In your application, highlight your experience with CRM platforms and your ability to analyze customer health metrics. Provide examples of how you've successfully managed customer relationships in the past.
How to prepare for a job interview at Playermaker
✨Show Your Passion for Sports Technology
Make sure to express your enthusiasm for sports technologies, especially wearables. Share any relevant experiences or insights you've gained from working in this field, as it will resonate well with the interviewers.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've successfully understood and addressed customer needs in previous roles. Highlight your ability to analyze customer feedback and translate it into actionable strategies.
✨Highlight Your Team Collaboration Skills
Since collaboration is key at PlayerMaker, be ready to discuss how you've worked effectively within teams. Share specific instances where your teamwork led to successful outcomes, particularly in customer-facing situations.
✨Be Ready to Discuss CRM Experience
Even if you haven't worked extensively with CRM platforms, familiarize yourself with common functionalities and be prepared to discuss how you would approach managing customer data and interactions effectively.
