Associate Director, Claims

Provides technical expertise by supporting assigned larger clients to provide excellent and efficient service in relation to claims. Whilst they have no direct responsibility for staff they are regarded as functional expert and are required to mentor/coach less able members of the team. They are regarded a member of the management team and will contribute to the operating plans of their department.

KEY ACCOUNTABILITIES:

Inputs to Plans/Strategy:

• Delivers high quality advice to the business in a practical and commercially focused way in relation to their area of subject matter expertise

• In conjunction with other senior claims managers, contributes to operational plans for the department to meet its business targets

• Manages assigned projects and contribute to other projects as required

• Provides relevant management information to senior management

Technical:

a)Markets:

• Develops strong relationships with markets

• Negotiate with markets to achieve the best outcome for the client

• Maintains any ongoing delegated authority contracts appropriately and cost effectively

b)Broking/Administration:

• Create comprehensive claims documents

• Ensure up to date records are maintained at all times on the Group systems

• Interprets instructions and issues arising, and then implement actions according to policies and procedures

• Keep informed of all legal and regulatory developments relevant to the division/department

c) Other

• Acts as a senior referral and escalation point for the team, providing technical input and expertise to advise/coach others and ensure decisions and actions taken are appropriate.

• Deals with clients & producing brokers on larger more complex accounts and claims, to ensure their needs are best met

Knowledge/Experience

• Extensive experience of working within the insurance environment in a Claims capacity

• Experience of working as a claims specialist within the Lloyds and international markets

• Experience in Marine claims, specifically in Hull and Machinery

• Experience of working in a high pressure, multi task environment

• Advanced/In depth knowledge of the claims handling process and of specific product areas and related wordings.

• Advanced knowledge of the market within which the company operates, including awareness of competitors, specific territory knowledge, cultural awareness.

• Detailed knowledge and understanding of the insurance sector

• Strong awareness of the regulatory environment and requirements along with how these impact on the Operating Entity’s activities as well as their own business unit

• Strong understanding of Operating Entity / Group objectives and how own role/team contributes to these.

Skills/Behaviours

• High levels of numeracy and literacy

• Is confident and has good communication skills including, written, verbal and face to face

• Able to work independently and use initiative

• Networks extensively and is able to build sustainable working relationships

• Strong negotiation skills

• Analytical and able to make good decisions

• Able to work flexibly to achieve tight deadlines/targets

• Reacts positively to change

• Calm and resilient under pressure

• An ability to learn and share learning

• Coaching skills and the ability to manage more junior members of the team

Qualifications

• A level or degree level standard of education

• Attainment of the LLMIT(Lloyd’s and London Market Introductory Test

Yes, we offer all the usual rewards and benefits – including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more – but we know you expect all that.