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For Companies At a Glance
- Tasks: Lead the management of our online store, focusing on product and user experience.
- Company: Join Globe-Trotter, a luxury brand with over 125 years of heritage in handcrafted luggage.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and collaboration.
- Why this job: Be part of a global brand that values luxury, innovation, and customer experience.
- Qualifications: 3+ years in eCommerce management, preferably in luxury goods; strong technical skills required.
- Other info: Work closely with marketing and operations to align strategies and enhance the online shopping experience.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020.
Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.
We are looking for a hands-on eCommerce Manager to lead the day-to-day management of our online store. This role focuses on front-end operations, product management, and optimising the online shopping experience. The ideal candidate will have strong technical and analytical skills, paired with a passion for luxury branding and customer experience.
Key Duties and Responsibilities
- Front-End Operations: Use our headless front-end to build and maintain the Shopify Plus website, including products, pages, and posts, ensuring a seamless and luxurious user experience.
- Product Management:
- Build, manage, and update product listings, ensuring all details are accurate and aligned with Globe-Trotter’s brand standards.
- Manage the Product Information Management (PIM) system to ensure accurate and consistent product data across all platforms.
- Collaborate on product launches, working closely with the marketing team to ensure all content, specifications, and visuals are correct and aligned with brand standards.
- Website Oversight: Operate and manage three Shopify websites, ensuring consistency and quality across all platforms.
- Collaboration with Leadership: Work directly with the Head of eCommerce to align strategies and implement improvements effectively.
- SEO & Internal Search Optimisation: Optimise on-site content and metadata to improve search rankings and internal search functionality using tools like SEMRush to identify opportunities and track developments.
- Data Analysis: Analyse eCommerce performance using tools like GA4 (Google Analytics 4) and Lucky Orange to identify trends, issues, and opportunities.
- Experiments & Recommendations: Conduct A/B tests and implement data-driven experiments to improve site performance and customer experience.
- Shopify POS: Manage the Shopify Point of Sale system, ensuring it integrates seamlessly with online operations.
- Internal Recommendations: Utilise insights to recommend changes to the website, product offerings, and overall online experience.
- Collaboration: Work closely with marketing and operations teams to align online store efforts with broader company goals.
Requirements of the role
Experience:
- 3+ years in eCommerce management, ideally within a luxury or premium goods brand.
- Proven experience managing Shopify Plus or similar eCommerce platforms.
Technical Expertise:
- Proficiency with GA4 (Google Analytics 4) and tools like Lucky Orange for heatmaps and behaviour analysis.
- Strong proficiency in Microsoft Excel, including advanced functions like pivot tables, VLOOKUP, and data visualization.
- Understanding of SEO best practices and internal search optimization.
- Familiarity with A/B testing tools and methodologies.
- Advanced Excel skills for data manipulation.
Creative & Problem-Solving Skills:
- A keen eye for detail to ensure all website updates maintain the brand’s luxury positioning.
- A proactive approach to identifying and solving eCommerce challenges.
- Data-driven with the ability to identify trends and opportunities.
Soft Skills:
- Strong communication and organisational skills.
- The ability to work collaboratively with internal teams and external partners.
- Thrives in a fast-paced, dynamic environment.
Ecommerce Manager employer: GLOBE-TROTTER
Contact Detail:
GLOBE-TROTTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager
✨Tip Number 1
Familiarize yourself with Shopify Plus and its features. Since you'll be managing the online store, understanding how to navigate and optimize this platform will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your data analysis skills, especially with GA4 and Excel. Being able to demonstrate your ability to analyze eCommerce performance and make data-driven decisions will show that you're ready to take on the responsibilities of this role.
✨Tip Number 3
Stay updated on the latest trends in luxury branding and eCommerce. Showing your passion for the industry and understanding of current market dynamics can set you apart from other candidates.
✨Tip Number 4
Prepare examples of past experiences where you've successfully improved an online shopping experience or managed product listings. Real-life examples will help illustrate your capabilities and fit for the role.
We think you need these skills to ace Ecommerce Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to familiarize yourself with Globe-Trotter's brand values, heritage, and product offerings. This will help you tailor your application to reflect your understanding of their luxury positioning.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 3+ years of eCommerce management experience, particularly within luxury or premium goods. Be specific about your experience with Shopify Plus and any relevant tools like GA4 and Lucky Orange.
Showcase Technical Skills: Make sure to detail your technical expertise in your application. Highlight your proficiency in Microsoft Excel, SEO best practices, and A/B testing methodologies, as these are crucial for the role.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for luxury branding and customer experience. Discuss how your skills and experiences align with the responsibilities of the eCommerce Manager role and how you can contribute to Globe-Trotter's success.
How to prepare for a job interview at GLOBE-TROTTER
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Shopify Plus and tools like GA4 and Lucky Orange. Highlight specific projects where you successfully managed eCommerce platforms and improved user experience.
✨Demonstrate Your Passion for Luxury Branding
Share examples of how you've contributed to luxury brands in the past. Discuss your understanding of maintaining a brand's luxury positioning through product management and website aesthetics.
✨Prepare for Data-Driven Discussions
Expect questions about data analysis and performance metrics. Be ready to explain how you've used data to identify trends, conduct A/B tests, and make recommendations for improving eCommerce performance.
✨Emphasize Collaboration Skills
Since this role involves working closely with various teams, be sure to highlight your communication and organizational skills. Provide examples of successful collaborations that led to improved online store strategies.
