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- Tasks: Manage customer queries and operations while solving technical issues.
- Company: Join a dynamic team focused on delivering quality outcomes in tech support.
- Benefits: Enjoy 24/7 rotating shifts with opportunities for growth and learning.
- Why this job: Be part of a fast-paced environment where your problem-solving skills shine.
- Qualifications: 3-6 years experience in customer service with technical support knowledge required.
- Other info: CCNA or CCNP certification preferred; hands-on experience with transmission equipment is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. 24*7 rotating shifts.
Responsibilities:
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved & work proactively to maintain the same.
Desired Skill sets:
- 24*7 rotating shift job, technical customer support role
- Understanding of transmission technology SDH, DWDM, Ethernet, SONET and hands-on exp on transmission equipment’s like (ADVA,CISCO ASR, CIENA, Huawei MUX’s)
- Understanding of IP technology. CCNA, CCNP certified will be preferred( Exposure over IP networking, IP addressing, MPLS, Switching/Routing protocols
- Understanding of SDWAN technology (VNX100 Versa training/certification will be preferred)
- Understanding of security
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
- 3 to 6 years experience
Network Engineer employer: Tata Communications
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as SDH, DWDM, and Ethernet. Having hands-on experience with transmission equipment like ADVA or CISCO ASR will give you a significant edge during the interview.
✨Tip Number 2
Since this role involves 24/7 rotating shifts, be prepared to discuss your flexibility and experience working in similar environments. Highlight any previous roles where you successfully managed customer support in high-pressure situations.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past challenges you've faced in technical support. Be ready to explain how you diagnosed and resolved issues effectively, as this will showcase your ability to take ownership of customer problems.
✨Tip Number 4
Stay updated on the latest trends and technologies in networking and security. Mentioning recent developments or certifications related to IP technology or SDWAN during your conversation can show your commitment to continuous learning and improvement.
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Network Engineer position. Understand the responsibilities and required skills, especially the technical aspects related to transmission technology and IP networking.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer support roles, particularly in fast-paced environments. Mention any specific technologies you have worked with, such as SDH, DWDM, or Cisco equipment.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully diagnosed and resolved technical issues for customers.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as '24*7 rotating shifts' and 'SLA', to show that you are a good fit for the role.
How to prepare for a job interview at Tata Communications
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of transmission technologies like SDH, DWDM, and Ethernet. Be prepared to discuss your hands-on experience with equipment such as ADVA, CISCO ASR, and CIENA, as this will demonstrate your technical expertise.
✨Highlight Problem-Solving Skills
Since the role involves troubleshooting and resolving customer issues, be ready to share specific examples of how you've successfully diagnosed and solved problems in previous positions. This will showcase your ability to handle challenges effectively.
✨Emphasize Customer Service Experience
Given that this is a customer support role, it's crucial to highlight your prior experience in fast-paced environments. Discuss how you maintained high service levels and resolved customer queries efficiently, especially during high-pressure situations.
✨Prepare for Shift Work Discussion
Since the position requires 24/7 rotating shifts, be prepared to discuss your flexibility and willingness to work non-traditional hours. It’s important to convey that you understand the demands of shift work and are ready to commit.
