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For Companies At a Glance
- Tasks: Join us as an AV Support Technician, managing AV systems and providing real-time support.
- Company: Be part of a well-established operation in Swindon with opportunities for growth.
- Benefits: Enjoy competitive pay, benefits, and the chance to work on exciting projects.
- Why this job: This role offers hands-on experience in a dynamic environment with high-profile events.
- Qualifications: Experience in AV systems, IT literacy, and problem-solving skills are essential.
- Other info: Flexible hours and occasional travel to Northampton for maintenance activities.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
Our immediate requirement is for an experienced AV Support Technician.
This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
- Report into client stakeholder on a day-to-day basis.
- Based at Swindon NWH on a permanent basis – occasional travel to Northampton to oversee technical issues / maintenance activities
- Oversee and manage AV / UC systems on a day-to-day basis.
- Provide real time in room support for AV / UC related issues.
- Ensure incidents / tickets are logged via site protocol and resolved within SLA.
- Fault handling and ownership of all AV related tickets through to resolution.
- Locate faults or problems and provide solutions on a first /second line basis.
- Ability to provide systems work around in the event of failures.
- Manage equipment repairs and implement critical spares as required.
- Support / manage software / firmware updates once instructed via change control.
- Be fully competent in digital AV environments.
- IT literate, understand network architecture and structured cable infrastructures.
- Proactively train and support end users as required.
- Provide technical assistance and remain on standby for high profile events.
- Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
- Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
- Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
- Regular room / systems checks (daily / monthly).
- Assist with Ad Hoc moves and changes.
- Maintain accurate asset schedule for location.
- Maintain critical spares holding for location / UK.
- Attend weekly service / ticket review meetings as required.
- Full time support Monday to Friday between the hours of 07:00 – 19:00 (shift / rota) Flex as required.
- Attend monthly service review meetings as required and prepare reports / stats.
Audio Visual Technician employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Technician
✨Tip Number 1
Familiarize yourself with the specific AV and UC systems mentioned in the job description. Having hands-on experience or knowledge about these systems will give you an edge during the interview process.
✨Tip Number 2
Highlight any previous experience you have with fault handling and ticket resolution. Be prepared to discuss specific examples where you successfully managed AV-related issues, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your ability to provide real-time support during high-profile events. If you have experience working under pressure or managing VIP meetings, make sure to mention it, as this is a key aspect of the role.
✨Tip Number 4
Be ready to discuss your IT literacy and understanding of network architecture. This technical knowledge is crucial for the position, so prepare to explain how you've applied it in past roles.
We think you need these skills to ace Audio Visual Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Audio Visual Technician position. Highlight key responsibilities and required skills that match your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in AV support, fault handling, and user training. Use specific examples that demonstrate your competence in digital AV environments and IT literacy.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for AV technology and your ability to enhance service delivery. Mention any previous experiences where you successfully managed AV systems or provided exceptional support.
Highlight Technical Skills: In your application, emphasize your technical skills related to AV/UC systems, network architecture, and structured cabling. Be specific about your experience with software/firmware updates and troubleshooting.
How to prepare for a job interview at Prospero Integrated
✨Show Your Technical Expertise
Be prepared to discuss your experience with AV and UC systems in detail. Highlight specific projects where you successfully managed AV setups or resolved technical issues, as this will demonstrate your competence in digital AV environments.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled faults or problems in the past. Discuss your approach to troubleshooting and provide solutions you implemented, showcasing your ability to take ownership of AV-related tickets through to resolution.
✨Emphasize Communication Abilities
Since you'll be reporting to client stakeholders and providing support to users at all levels, it's crucial to convey your communication skills. Practice explaining complex technical concepts in simple terms, as this will help you connect with non-technical clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage high-pressure situations, such as supporting VIP meetings or handling last-minute equipment failures. Think of relevant experiences where you successfully navigated similar challenges.
