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For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and enhance their experience with our brand.
- Company: Join Freja, the UK's leading bone broth brand, on an exciting growth journey.
- Benefits: Enjoy a competitive salary, EMI share options, flexible hours, and 25 days holiday.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: 2+ years in customer service, social media savvy, and a passion for health food.
- Other info: Remote-first role with occasional office days in Gloucestershire.
The predicted salary is between 24000 - 32000 £ per year.
Role: Customer Service Executive
Location: Remote first role (in Gloucestershire 3-4 days per month)
Salary: £28k
About Freja
Freja is the UK’s leading bone broth brand, a category that sits between premium ingredients and functional food, with an ecommerce-first business model. Following 4 years of rapid growth and a recent investment round, we are refreshing our brand, and building a team to scale the business.
We’re a small internal team that punches above our weight. We operate a flat structure and a ‘get things done’ mentality. We all roll our sleeves up and execute.
About the Role
We are looking for an enthusiastic customer service professional who wants to be a part of building our brand into a household name with EXCELLENT customer experiences.
This is no ordinary Customer Services job answering routine customer complaints. Instead you’ll be expected to build knowledge about our brand and product, and engage with customers to make sure they have all the information, support, and encouragement they need to make a purchase, and that they are happy enough to recommend us to a friend. The Customer Service Executive is responsible for ensuring that Freja’s consumers and wider stakeholders have a highly engaged experience with the brand, regardless of what channel they use to contact us:
- Responding directly to any order-related, brand-related and product-related customer service questions via the contact portal
- Collaborating with our operations team to ensure that order-related queries end up with a positive resolution
- Redirecting all inbound inquiries via our hello@ and info@ email addresses to the appropriate people in the business
- Engaging appropriately with comments and questions on our social media channels (Instagram, Facebook)
- Ensuring that customer reviews are acknowledged, and replied to as needed, maintaining our online review score
- Reporting on frequently asked questions and customer feedback
About you
This role would suit someone with some understanding of / interest in health food and nutrition, who wants to be part of a great brand on an epic growth journey. Ideally, you will be interested in learning more about the business and how to improve our customer experience.
- Minimum 2 years in a customer services role for a brand
- Everyday social media user, willing to join the conversation
- Comfortable with various communication platforms such as helpdesk tools
- Genuine passion for communicating with people and solving their problems
- Not scared to pick up the phone and go above and beyond for customers
- A true interest in our brand and our product (if you don’t care about our mission, you won’t care about our customers)
- A willingness to grow with the company
- Current right to work and live in the UK
Benefits
We are committed to continuous improvements to our team benefits and ways of working
- The opportunity to play a key role in a growing challenger brand.
- Competitive salary
- All employees will have EMI share options, giving them the opportunity to participate in our success
- Remote-first role, 3-4 days per month in the office.
- Flexible working hours.
- 25 days holiday plus bank holidays.
- The tech you need to get the job done.
- Allocated budget and time off for personal and professional training and development.
- Plenty of bone broth!
Customer Service Executive employer: Freja
Contact Detail:
Freja Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with Freja's products and brand story. Understanding the unique selling points of their bone broth will help you engage more effectively with customers and answer their questions confidently.
✨Tip Number 2
Show your enthusiasm for health food and nutrition in your interactions. This role requires a genuine passion for the brand, so be prepared to discuss how Freja's products align with your interests and values.
✨Tip Number 3
Be active on social media platforms, especially Instagram and Facebook. Engage with Freja’s content and demonstrate your ability to communicate effectively in a digital space, as this is a key part of the role.
✨Tip Number 4
Prepare to showcase your problem-solving skills during the interview. Think of examples from your previous customer service experience where you went above and beyond to resolve issues and ensure customer satisfaction.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to familiarize yourself with Freja's products and mission. This will help you convey genuine interest in your application and during potential interviews.
Tailor Your CV: Highlight your relevant experience in customer service, especially any roles that involved engaging with customers on social media or through various communication platforms. Make sure to showcase your problem-solving skills and passion for health food and nutrition.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the brand. Mention specific examples of how you've gone above and beyond for customers in previous positions, and express your desire to contribute to Freja's growth.
Prepare for Potential Questions: Think about how you would respond to common customer service scenarios and questions related to Freja's products. Be ready to discuss your approach to customer engagement and how you would handle inquiries across different channels.
How to prepare for a job interview at Freja
✨Show Your Passion for the Brand
Make sure to express your genuine interest in Freja and its mission. Research the brand and its products beforehand, and be ready to discuss why you are excited about being part of a company that focuses on health food and nutrition.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for customers. Highlight situations where you resolved issues effectively and how you engaged with customers to enhance their experience.
✨Familiarize Yourself with Social Media Engagement
Since the role involves interacting with customers on social media, be prepared to discuss your experience with various platforms. Share any relevant examples of how you've handled customer inquiries or feedback through social media channels.
✨Be Ready to Discuss Problem-Solving Scenarios
Think of specific instances where you faced challenges in customer service and how you overcame them. This will showcase your ability to think critically and adapt to different situations, which is crucial for this role.
