Senior Transcreation Account Manager

General Overview:

We are looking for a highly skilled Senior Transcreation Account Manager with medical experience to join our dynamic team. This is a client-facing role responsible for leading transcreation and content adaptation projects within the medical and pharmaceutical sectors. You will be responsible for overseeing the end-to-end transcreation process, ensuring high-quality deliverables, and maintaining strong client relationships. This role requires a strong understanding of medical terminology, industry regulations, and the ability to manage multiple projects while meeting strict deadlines.

Key Responsibilities:

As a Senior Transcreation Account Manager with a focus on medical content, your responsibilities will include, but are not limited to:

• Client Relationship Management:

Act as the primary point of contact for pharmaceutical and medical clients. Manage ongoing relationships, ensuring client satisfaction, and identifying opportunities for expanding our service offerings to meet their evolving needs.

• Project Management:

Lead and manage transcreation projects from inception to final delivery. This includes overseeing timelines, budgets, and quality checks while ensuring that all client specifications and industry requirements are met.

• Content Adaptation (Transcreation) Expertise:

Ensure the seamless adaptation of medical and pharmaceutical content across various languages and media. This includes print, digital, and audiovisual materials, ensuring that all content meets industry-specific regulations, such as regulatory guidelines and compliance standards.

• Quality Assurance and Compliance:

Ensure that all transcreation and translation projects are delivered in compliance with medical industry standards, client specifications, and internal quality procedures. Review final content to ensure accuracy, clarity, and consistency across all deliverables.

• Team Leadership and Mentoring:

Provide guidance and support to junior team members and account managers. Foster a collaborative environment and assist in developing their skills within the transcreation and medical content management space.

• Vendor and Supplier Management:

Source, negotiate, and manage external vendors including medical translators, transcreators, voice-over artists, and other specialists. Maintain strong relationships with vendors, ensuring they deliver high-quality work within set timelines.

• Cross-Functional Collaboration:

Collaborate with internal teams, including creative, medical, and marketing departments, to ensure smooth project execution. Work closely with these teams to align on strategies, deadlines, and deliverables for medical and pharmaceutical content.

• Client Briefing and Feedback:

Prepare detailed briefs for transcreation projects and ensure that all necessary components are included to achieve the highest quality output. Manage the feedback and approval process, ensuring client satisfaction at every stage.

• Medical Industry Expertise:

Build and demonstrate a deep understanding of clients\’ medical and pharmaceutical brands, products, and target audiences. Stay up-to-date with industry trends, regulatory changes, and emerging medical content requirements.

• Process Improvement and Best Practices:

Continuously evaluate project workflows and implement process improvements to increase efficiency, maintain high standards, and enhance the quality of transcreation output.

• Final Review and Quality Control:

Supervise the final stages of project delivery, ensuring that all deliverables undergo proofreading and quality assurance before release. Coordinate final checks and sign-offs, ensuring all content adheres to regulatory standards and client expectations.

Skills and Competencies:

• Medical Expertise:

Strong experience in transcreation or translation within the medical and pharmaceutical industries. A deep understanding of medical terminology, regulatory requirements, and compliance standards is essential.

• Client-Facing Experience:

Proven experience in managing client relationships, particularly in a medical or pharmaceutical context. Ability to communicate effectively with clients, understand their needs, and provide tailored solutions.

• Project Management Skills:

Extensive experience in managing multiple projects simultaneously, with a focus on delivering high-quality results within tight deadlines and budgets.

• Communication and Collaboration:

Exceptional verbal and written communication skills. Ability to work closely with both clients and internal teams to ensure smooth project execution.

• Organizational Skills:

Highly organized and detail-oriented with the ability to handle multiple tasks and prioritize work efficiently.

• Language Expertise:

Fluency in English, with proficiency in additional languages being a plus. A passion for language, accuracy, and attention to detail is crucial.

• Digital & Media Industry Experience:

Experience in digital content adaptaion, transcreation, and media production, particularly in the medical or pharmaceutical sectors.

• Education and Experience:

A degree in a relevant field (e.g., languages, translation, life sciences, or medical studies). 5+ years of experience in medical or pharmaceutical transcreation, translation, or project management.

What We Offer:

• Competitive salary and benefits package.
• A dynamic and collaborative work environment.
• Opportunities for growth and professional development within a global organization.
• Work in a high-impact, client-facing role within the medical and pharmaceutical industries.