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- Tasks: Provide top-notch customer service and administrative support to the Financial Assessment & Income Unit.
- Company: Join a team dedicated to supporting clients in Adult Social Care and Health.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real impact by helping people navigate financial assessments with empathy and professionalism.
- Qualifications: Experience in administration or customer service is a plus; strong communication skills are essential.
- Other info: Be part of a dynamic team that values customer focus and sensitivity.
The predicted salary is between 24000 - 36000 £ per year.
The Financial Assessment & Income Unit implement policies and legislation associated with the financial requirements of supporting clients known to Adult Social Care and Health. This role provides high quality administrative support to the Financial Assessment & Income Unit. You will provide a first-class customer service to colleagues within the Council and external customers of the Authority, handling customer enquires face to face, over the telephone, internet or email, giving information and resolving queries.
Provide the front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach.
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Experience of working within an administrative environment and/or front facing customer service.
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Must be able to build a good rapport with customers through good communication.
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Awareness of the General Data Protection Regulation (GDPR) and information handling and sharing.
Customer Experience Assistant employer: Connect2Kent
Contact Detail:
Connect2Kent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant
✨Tip Number 1
Familiarize yourself with the policies and legislation related to financial assessments in social care. Understanding these will help you answer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios can help you build confidence in providing first-class customer service.
✨Tip Number 3
Brush up on your knowledge of GDPR and data handling. Being well-versed in these regulations will not only help you in the role but also show that you take privacy and compliance seriously.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, giving you an edge in understanding the work culture.
We think you need these skills to ace Customer Experience Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Assistant position. Understand the key responsibilities and required skills, especially those related to customer service and administrative support.
Highlight Relevant Experience: In your application, emphasize any previous experience in administrative roles or customer service. Provide specific examples of how you've handled customer inquiries and resolved issues effectively.
Demonstrate Communication Skills: Since the role requires strong communication skills, include examples in your cover letter that showcase your ability to build rapport with customers. Mention any relevant training or experiences that have enhanced your communication abilities.
Show Awareness of GDPR: Mention your understanding of the General Data Protection Regulation (GDPR) in your application. Highlight any experience you have with data handling and sharing, as this is crucial for the role.
How to prepare for a job interview at Connect2Kent
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries sensitively and effectively, as this role requires a strong customer-focused approach.
✨Demonstrate Your Administrative Experience
Since the role involves high-quality administrative support, be ready to talk about your previous administrative roles. Discuss your organizational skills and any relevant software or tools you are familiar with that can help streamline processes.
✨Understand GDPR and Data Handling
Familiarize yourself with the General Data Protection Regulation (GDPR) and be prepared to discuss how you would handle sensitive information. This shows that you are aware of the importance of data protection in a customer service context.
✨Practice Good Communication Techniques
Effective communication is key in this role. Practice active listening and clear speaking. During the interview, make sure to articulate your thoughts clearly and ask clarifying questions if needed to demonstrate your engagement.
