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For Companies At a Glance
- Tasks: Lead a team to provide top-notch guest services and manage daily operations.
- Company: Join a luxury hotel known for its exceptional hospitality and vibrant atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and exclusive employee discounts.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Previous experience in hospitality or customer service is a must.
- Other info: Opportunity for career growth and development in a prestigious environment.
The predicted salary is between 36000 - 60000 £ per year.
At The Ned we are known for creating unforgettable experiences for our guests, and our concierge team are at the heart of that. Based in the thick of the action on our dynamic ground floor, as the Head Concierge you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable.Do you want to join one of the best places to work in hospitality?Whats the role?Head ConciergeAbout The Ned:The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club – a private members space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.As a the leader of our concierge team you will:Lead and manage the concierge team to deliver all performance – commercial, operational, customer, and teamProvide guests with expert advice on local attractions, dining, and entertainment.Efficiently handle guest requests and resolve any issues with professionalism.Collaborate with other departments to ensure a seamless guest experience.Maintain an…
Head Concierge employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Make sure to showcase your exceptional customer service skills during the interview. As a Head Concierge, you'll be the face of our company, so demonstrating your ability to handle guest requests and resolve issues efficiently is crucial.
✨Tip Number 2
Familiarize yourself with the local area and attractions. Being knowledgeable about the best restaurants, events, and activities will not only impress us but also show that you're ready to provide top-notch recommendations to our guests.
✨Tip Number 3
Highlight any experience you have in managing a team or leading a department. As a Head Concierge, leadership skills are essential, so be prepared to discuss how you've successfully motivated and guided others in previous roles.
✨Tip Number 4
Demonstrate your problem-solving abilities by sharing specific examples from your past experiences. We want to see how you handle challenging situations and ensure guest satisfaction, so come ready with stories that illustrate your resourcefulness.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of a Head Concierge. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in hospitality or concierge services. Use specific examples that demonstrate your ability to manage guest relations and provide exceptional service.
Showcase Leadership Skills: As a Head Concierge, leadership is key. Make sure to include any past roles where you led a team or managed projects. Highlight your ability to train and mentor staff.
Personalize Your Cover Letter: Craft a personalized cover letter that reflects your passion for hospitality and your understanding of the company’s values. Mention why you want to work specifically for this company and how you can contribute to their success.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
As a Head Concierge, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Experience
Highlight your experience in leading a team. Discuss how you motivate staff, handle conflicts, and ensure a high standard of service.
✨Know the Local Area
Familiarize yourself with local attractions, restaurants, and events. Being able to recommend personalized experiences will show your commitment to providing excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced and how you resolved them effectively.
