Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to guru for customer happiness and service excellence.
- Company: Join UP3, an award-winning Elite ServiceNow Partner with a vibrant culture.
- Benefits: Enjoy a £70,000 base salary, hybrid work, health insurance, and more perks.
- Why this job: Make a real difference while thriving in a supportive, fun environment.
- Qualifications: 3-4 years in Sales Account Management; strong communication and problem-solving skills required.
- Other info: Flexible working arrangements and a cool office in London await you!
The predicted salary is between 42000 - 84000 £ per year.
Whether you’re looking to refresh your routine, embrace something new, or bring a touch of joy to each day, let’s make working together not just wonderful, but truly unforgettable. Ready to have some fun?
Life at UP3
Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first.
We care about your happiness. We get it. When we are happy we make better decisions, and happy people at UP3 means better outcomes for our customers. And this is why we’ve worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected.
If you’re ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we’ll make 2025 nothing short of amazing. Let’s do this!
We are truly a Great Place To Work:
// Great Place to Work Certified 2023 & 2024
// Best Workplace for Women 2023 & 2024
// Best Workplaces for Well Being 2023 & 2024
// Best Workplaces in Consulting & Professional Services 2023 & 2024
// Best Workplaces for Development
Welcome to UP3
We are an award-winning Elite ServiceNow Partner that’s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail), Nuffield Health, and White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms).
Don’t be fooled – we may be ‘best in class’, scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team:
// No one is above making the tea or watering the plants
// Do the right thing by the customer. Always.
// No room for egos, politics or gossip
// We're a team. Take pride in sharing what you know
// If you see something that needs doing, roll up your sleeves and get it done
// Remember, at some point, you did something for the first time
Do we sound like a place you’d be happy in?
If so, we’d love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space.
Enterprise Account Manager Role Overview:
In this role, you'll be the go-to guru for keeping our customers happy, making sure they’re getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth.
Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow —and feel great about it!
Customer Champion:
You’ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling.
You’ll also be on the lookout for growth opportunities—whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive.
As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you’ll craft creative, tailored solutions that wow our clients. Plus, you’ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more.
About You:
You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role.
// 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing).
// Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
// A track record of successfully managing and growing customer accounts.
// Strong problem-solving skills, with a proactive approach to identifying and addressing client needs.
// Ability to manage multiple client relationships simultaneously and prioritise tasks effectively.
// Strong negotiation and contract management experience.
// Customer-focused mindset with a passion for delivering an outstanding client experience.
As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you’ll love:
// £70,000 base salary £125,000 OTE+
// Vitality health insurance, GP & Bupa dental care
// Life Insurance
// £250 work from home set-up allowance
// 4% employee pension
// 25 days holiday (more with tenure)
// Progressive parental leave policies
// Comprehensive training and development
// The Ministry – The coolest offices in London (3 days in the office)
// Onsite-Gym
Maternity and Parental Leave
We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.
Flexible Working
We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.
We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.
Ready to Embark on This Epic Adventure? Ready to be Happy? We can’t wait to hear from you. Love UP3.
Account Manager employer: UP3 - ServiceNow Elite partner
Contact Detail:
UP3 - ServiceNow Elite partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with ServiceNow and its ecosystem. Understanding the platform will not only help you in conversations with potential clients but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Network with current or former employees of UP3 on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to showcase your customer relationship management skills. Think of specific examples where you've successfully managed accounts and driven growth, as these stories will resonate well with the hiring team.
✨Tip Number 4
Emphasize your problem-solving abilities during discussions. Highlight how you've proactively addressed client needs in the past, as this aligns perfectly with UP3's focus on delivering outstanding client experiences.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand UP3's unique culture and values. Highlight how your personal values align with theirs in your application to show that you would be a great fit.
Tailor Your CV: Make sure your CV reflects your experience in Sales Account Management, especially within Enterprise Tech solutions. Emphasize any relevant experience with ServiceNow and showcase your achievements in managing and growing customer accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and problem-solving. Share specific examples of how you've successfully built relationships and driven growth in previous roles, making it clear why you're excited about this opportunity at UP3.
Showcase Your Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, consider including a brief section in your application that highlights your ability to build rapport with stakeholders and manage multiple client relationships effectively.
How to prepare for a job interview at UP3 - ServiceNow Elite partner
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers thrive. Share specific examples of how you've built strong relationships and delivered outstanding service in your previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in account management and how you proactively addressed them. Highlight your ability to think on your feet and provide quick, effective solutions.
✨Emphasize Team Collaboration
Since this role involves working closely with various departments, be ready to talk about your experience collaborating with cross-functional teams. Showcase how teamwork has led to successful outcomes for your clients.
✨Align with Company Values
Familiarize yourself with UP3's values and culture. During the interview, reflect these values in your answers, demonstrating that you are a good fit for their team-oriented and customer-focused environment.
