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For Companies At a Glance
- Tasks: Coordinate client documents and conduct application reviews for certification processes.
- Company: Join a dynamic team focused on quality management and customer service excellence.
- Benefits: Enjoy hybrid work, flexible hours, bonuses, and comprehensive health benefits.
- Why this job: Be part of a friendly, diverse team with real development opportunities and a relaxed dress code.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Engage in special assignments and enjoy a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Responsibilities:
- Coordinate with clients for all necessary supporting documents / records in order to begin with the official process of issuance of certificate of conformity.
- Conduct application review for the assigned conformity assessment program using applicable platform (for saleem program, saber system shall be used for application review and acceptance / rejection).
- Record application review results in file processing checklist / saber system as applicable.
- Assign authorized senior technical officer / technical officer for performing technical evaluation and certification decision from qualification matrix based on product category.
- Draft Certificate of conformity (CoC / TIR / CoI) /Notification of Registration / Non-conformity Report via Secure Shipment Platform / Saber System as applicable
- If the file is for Saleem program, change the status of issuance of certificate of conformity in saber system by changing the status to “A conformable product” or “An unconformable product” based on the results of technical review and certification decision.
- Assist commercial order processing team and prepare quotations.
- Share any customer feedback (positive / negative) with your immediate Supervisor in order to take necessary actions for improving services offered to clients.
- Responsible for Implementation and maintenance of the quality management system according to ISO/IEC 17020 and ISO/IEC 17065 accreditation requirements in A03 UK.
- Ensure preparedness for the internal & external audits with the support from LOQHSE and facilitate the audits of A03 UK.
- Ensure on time closure of internal & external audit findings of A03 UK.
- Comply and ensure implementation of the company’s and the customer’s Quality, Health and Safety and Environmental Policies and Procedures.
Single assignments
Beside the above listed job duties special assignments have to be carried out based on the instructions of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.
Authority
The incumbent is authorized to take any reasonable action necessary to carry out the assigned responsibilities, provided that such action is consistent with sound company and cost-effective practices and is consistent with position guidelines as outlined above.
What we can offer you?
- Hybrid work model and flexible working hours
- Annual bonus subject to company and individual performance
- A package of benefits: private medical care, group life insurance, workplace pension scheme, employee discounts, Salary sacrifice options
- Well being Support
- Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
- International environment and daily usage of foreign languages
- Real development opportunities
- Direct communication and no formal dress code
- Employee referral program
Customer Service Coordinator employer: TÜV Rheinland Europe
Contact Detail:
TÜV Rheinland Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the Saber system and the Saleem program, as these are crucial for the application review process. Understanding how to navigate these platforms will give you a significant advantage during the interview.
✨Tip Number 2
Highlight any experience you have with quality management systems, especially ISO/IEC standards. Being able to discuss your familiarity with these processes can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle customer feedback and improve service quality. Sharing specific examples of past experiences where you successfully addressed client concerns will demonstrate your proactive approach.
✨Tip Number 4
Show your adaptability by discussing any previous roles where you managed multiple tasks or special assignments. This will illustrate your ability to handle the dynamic nature of the Customer Service Coordinator position.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, especially those related to document coordination and application review.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in customer service, document management, or quality assurance. Mention specific tools or systems you've used that relate to the job, such as any experience with certification processes or quality management systems.
Showcase Communication Skills: Since the role involves coordinating with clients and sharing feedback, make sure to highlight your communication skills. Provide examples of how you've effectively communicated with clients or team members in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's values and how you can contribute to their goals. Mention your enthusiasm for working in a diverse and international environment, as well as your commitment to quality and safety standards.
How to prepare for a job interview at TÜV Rheinland Europe
✨Understand the Job Responsibilities
Make sure you thoroughly understand the job responsibilities listed in the description. Be prepared to discuss how your previous experiences align with tasks like coordinating with clients and conducting application reviews.
✨Familiarize Yourself with Relevant Systems
Since the role involves using specific platforms like the Saber System, it’s beneficial to familiarize yourself with these tools. If possible, try to find resources or tutorials online to get a basic understanding of how they work.
✨Prepare for Quality Management Questions
Given the emphasis on quality management systems and ISO standards, be ready to discuss your knowledge or experience with quality assurance processes. Highlight any relevant certifications or training you have.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, effective communication is key. Prepare examples of how you've successfully handled customer feedback or collaborated with teams to improve service delivery.
