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- Tasks: Help clients with queries, resolve issues, and upsell products.
- Company: Join a friendly team of 10 in Bristol with a casual vibe.
- Benefits: Enjoy a salary up to £28,000, free parking, and early Friday finishes.
- Why this job: Perfect for those who love customer interaction and want a stable work-life balance.
- Qualifications: Previous experience in telephone-based customer service is a must.
- Other info: Team get-togethers in summer and Christmas add to the fun!
The predicted salary is between 16800 - 28000 £ per year.
We’re hiring for a Customer Service Advisor to join a team of 10, in Bristol. On offer is a basic salary up to £28,000 per annum, no shifts or weekend work , Monday – Friday, 9am – 5pm only and free onsite parking . Ideally, they need somebody that has good experience within telephone-based customer service, has excellent attention to detail and enjoys working with numbers.
The role of Customer Service Advisor involves:
- Dealing with all incoming queries from clients.
- Assisting with any issues and liaising with the correct team to resolve them.
- Upselling additional products or services that suit their needs.
- Processing of new orders or any changes that need to be made.
- Focusing on dealing with complaints and retaining customers.
- Ensuring the retention levels for customers is kept at a good standard.
For the Customer Service Advisor role, you need:
- Previous experience in an office-based/telephone-based CS role.
- Ability to work well within a busy environment and enjoys a varied role.
As the Customer Service Advisor, you’ll get:
⭐ Basic salary up to £28,000 per annum.
⭐ Onsite free parking.
⭐ Early finishes on a Friday.
⭐ Opportunity to progress your role long-term.
⭐ Summer and Christmas team get togethers.
⭐ Casual office vibe – not corporate!
Please apply below or send your CV to
Customer Service Advisor employer: playced
Contact Detail:
playced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your upselling techniques. Be prepared to discuss how you've successfully upsold products or services in previous roles, as this is a key part of the job.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've managed complex queries or processed orders accurately in past positions.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours can make a strong impression during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in telephone-based customer service. Emphasize any roles where you dealt with client queries, resolved issues, or upsold products.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to work in a busy environment. Mention specific examples of how you've successfully handled customer complaints or retained clients in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and numerical proficiency. Make it clear how these skills will benefit the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for the Customer Service Advisor position.
How to prepare for a job interview at playced
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially those involving telephone interactions. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, be ready to provide examples of how you've ensured accuracy in your work. This could include handling orders, processing information, or managing customer queries.
✨Prepare for Upselling Scenarios
Think about times when you've upsold products or services in the past. Be ready to discuss your approach and how you identified customer needs to recommend suitable options.
✨Emphasize Your Ability to Handle Complaints
Complaints are a part of customer service. Prepare to talk about how you've effectively managed difficult situations and retained customers, showcasing your problem-solving skills and empathy.
