At a Glance
- Tasks: As a Linen Porter, you'll ensure guest rooms are spotless and welcoming.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, and a £200 referral bonus.
- Why this job: Be part of a fun team, develop skills, and create memorable guest experiences.
- Qualifications: No specific experience needed; just bring your positive attitude and attention to detail.
- Other info: Structured training provided, with opportunities for recognition and discounts.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Linen Porter in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the housekeeping team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey: As a Linen Porter, you will assist in the delivery of amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness and organisation whilst adhering to all health and safety guidelines. You will be an integral part of the Housekeeping department working closely with all team members to deliver a seamless system of collection and replacement of all linen items.
You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Joining the dedicated Housekeeping department, you will:
- Make sure that you work seamlessly and methodically to remove linen and waste items from Guest rooms and replace with fresh items to assist the Self Checking room attendants in their role
- Engage with guests in order to promote guest loyalty
- Ensure guests experience our well-known high levels of comfort and quality
- Take pride in the work you do
As a Linen Porter, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Linen Porter. With this in mind, we are looking for a Linen Porter who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you!
Linen Porter employer: Apex City of Bath Hotel
Contact Detail:
Apex City of Bath Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. When you engage with the team during your interview or any interactions, reflect these values in your conversations to show that you align with their culture.
✨Tip Number 2
Highlight your customer service skills during any discussions. As a Linen Porter, you'll be interacting with guests, so share examples of how you've provided excellent service in previous roles to demonstrate your ability to create a warm welcome.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of specific instances where you've successfully managed multiple tasks or maintained high standards in a busy environment, as this will resonate well with the role's requirements.
✨Tip Number 4
Show enthusiasm for learning and development opportunities. Mention your eagerness to participate in the structured 12-week training journey, as it demonstrates your commitment to growing within the company and excelling in your role.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Linen Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Personality: Apex Hotels values personality and friendliness. In your cover letter, share a bit about yourself and how your unique traits can contribute to the team atmosphere and guest experience.
Highlight Relevant Experience: If you have previous experience in housekeeping or customer service, make sure to detail this in your CV. Use specific examples to demonstrate your attention to detail and ability to work in a team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Linen Porter role.
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they align with the company’s family values of Trust, Passion, Friendliness, and Teamwork.
✨Demonstrate Attention to Detail
As a Linen Porter, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you ensured high standards of cleanliness and organisation. This will show that you understand the importance of the role.
✨Emphasise Customer Service Skills
Since the role involves engaging with guests, highlight your customer service experience. Share specific instances where you went above and beyond to assist guests, as this aligns with the hotel’s goal of providing a warmer welcome.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various situations, such as multi-tasking or resolving guest enquiries. Think of examples that showcase your problem-solving skills and ability to work efficiently under pressure.