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For Companies At a Glance
- Tasks: Engage with customers, assist via phone and email, and ensure high satisfaction levels.
- Company: Join Certsure, a leader in certification services for the construction industry.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Why this job: Make a real impact by helping businesses thrive while gaining valuable customer service experience.
- Qualifications: GCSE or equivalent preferred; customer service experience is a plus.
- Other info: This is a temporary role for 6 weeks, perfect for gaining quick experience.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Location: Hybrid – Dunstable, Warwick House
Salary: circa ÂŁ25,000 pro rata, plus excellent benefits
Hours: Full-time (Monday to Friday 9-5 pm)
Contract: Temporary, 6 weeks (17th Feb to 11th April)
We are excited to advertise multiple temporary opportunities for Customer Experience Coordinators within our organisation. In this customer-facing role, you will engage with a variety of businesses—ranging from individuals to small-sized companies—to understand their unique needs while keeping up with changes in the energy industry and recent technologies.
Your responsibilities will include assisting customers over the phone, via our website, or by email, and proactively reaching out to provide advice during registration with NICEIC. You will collaborate with internal teams to deliver the best solutions for customers and maintain accurate record-keeping. This role will require a range of skills to effectively support customers and ensure high levels of satisfaction.
In this role, you will…
Educate and Guide
Maximise the benefits of NICEIC certification to enhance business practices, professional knowledge, and technical proficiency.
Onboard and Validate
Assess and validate information during the onboarding process while providing guidance to contractors throughout their certification journey.
Technical Integrity and Flexibility
Adopt a fair and balanced approach with a focus on technical integrity. Identify and/or take enforcement action in case of breaches while maintaining respect and fostering positive business relationships.
Customer Service Excellence
Proactively and responsively deliver customer service across various communication channels, focusing on effective resolutions. Efficiently and effectively address issues, embodying NICEIC's customer service principles through meaningful interactions.
Treat Customers as Individuals
Adapt and personalise communication styles, tailoring solutions within the parameters of scheme requirements.
Provide Life Support
Assist customers in managing options to avoid business debt and maintain active certification. Empower customers with the tools and knowledge to self-manage their certification and accounts, ensuring awareness of new capabilities and confidence in their use.
What we’re looking for…
Essential
- Collaboration: A strong team contributor, friendly, engaging, and caring. Helps find ways to collaborate better with other teams/areas.
- Takes responsibility: Takes ownership to resolve customers queries in the first interaction, where- ever possible.
- Commercially Aware: Confident to make sound commercial decisions in line with our processes and ensuring technical integrity.
- Organised with attention to detail: Maintaining accurate records and notes ensuring requirements are fully met through the registration, in life and departure processes.
- Technical Knowledge: Able to absorb, assimilate, make relevant and clearly explain technical information to guide and support our customers. Shares their knowledge and winning ways with others.
- Problem-solving: Demonstrates initiative, identifies, pre-empts and/or resolve a range of issues, by being pro-active, taking ownership and being accountable.
- Adaptability: Flexible and responsive to changing business needs and to different customers. Willing and eager to learn new things and try new ways of working.
- Empathy: Professional with strong people skills, aware of personal impact. Empathetic with customers, a natural communicator, comfortable over the phone, creating rapport, providing a positive customer experience.
Desirable
- GCSE or equivalent level (or demonstrable and verifiable relevant work experience).
- Experience of working in a customer service environment and/or formal Customer Service Training.
- Ability to identify new opportunities to introduce customers to additional services and products offered by the company, contributing to revenue growth.
About us…
Certsure offers industry-leading certification services, Building Regulations schemes, products, and support to the construction industry. We are dedicated to providing professional services and certification to a wide range of customers across the building services sector. Our products and services are delivered through the marketing-leading brand NICEIC. Quality is the foundation of everything we do and as a result, many of our products are Government recognised and United Kingdom Accreditation Service (UKAS) approved. From the technically excellent assessors to service advisors who really “get” our customers – we are always on the lookout for talented people to join our team.
We aspire to have a diverse and inclusive workplace, and as an equal opportunities’ employer, Certsure is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer.
Customer Service Coordinator employer: Certsure LLP
Contact Detail:
Certsure LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with NICEIC certification and its benefits. Understanding how it enhances business practices will help you engage effectively with customers and provide tailored advice.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to create rapport and provide a positive experience is crucial.
✨Tip Number 3
Stay updated on changes in the energy industry and recent technologies. This knowledge will empower you to assist customers better and demonstrate your commitment to their needs.
✨Tip Number 4
Showcase your problem-solving skills during the interview process. Be ready to discuss examples where you've taken ownership of customer queries and resolved them effectively.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to resolve customer queries, work collaboratively, and adapt to changing situations.
Showcase Your Skills: Make sure to highlight essential skills mentioned in the job description, such as problem-solving, empathy, and technical knowledge. Provide concrete examples of how you've used these skills in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are a good fit for Certsure and how you can contribute to their mission.
How to prepare for a job interview at Certsure LLP
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to adapt your communication style to meet the needs of different customers.
✨Demonstrate Technical Knowledge
Familiarize yourself with NICEIC certification and the energy industry. Be ready to explain technical concepts clearly, as this role requires you to guide customers through complex information.
✨Emphasize Collaboration
Discuss your experience working in teams and how you contribute to a positive team environment. Show that you understand the importance of collaboration in delivering excellent customer service.
✨Exhibit Problem-Solving Abilities
Prepare to discuss situations where you've identified issues and taken proactive steps to resolve them. This will demonstrate your initiative and accountability, which are key traits for this role.
