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- Tasks: Coordinate guest experiences from booking to post-trip follow-up, ensuring satisfaction at every step.
- Company: Join Golf Traveller, a leader in luxury golf travel with a global clientele and innovative vision.
- Benefits: Enjoy competitive salary, 25 days holiday, monthly training, and career development opportunities.
- Why this job: Be part of a dynamic team creating unforgettable luxury travel experiences in stunning destinations.
- Qualifications: Passion for luxury travel, 1 year in hospitality, strong communication skills, and attention to detail required.
- Other info: Position based in St Andrews, with flexible hours and travel opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Golf Traveller, we are redefining how golf travel is experienced. As luxury experience curators, we craft unparalleled golf travel discoveries for a global clientele of elite private clubs, high net worth individuals, and corporate investors in golf.
With a strong heritage in golf, travel, hospitality, and events, our leadership team has a clear vision for the role Golf Traveller can play for discerning guests, blending world-class destinations with seamless service and exclusive access.
We have recently secured funding to accelerate our expansion, reinforcing our reputation as an innovative force in golf travel. With offices in London, St Andrews, Stockholm, Oslo, Singapore, and Jakarta, we are growing and looking for ambitious, forward-thinking individuals to help us build the future of luxury golf travel.
About the opportunity
As Guest Experience Coordinator , you assume responsibility for all communications from point of sale, guiding our travellers through to their date of travel and improving their journey at each moment along the way. You will ensure a seamless, personalised, and unforgettable experience for all guests. From creating exceptional pre-arrival touchpoints to overseeing on-the-ground operations, you will be the driving force behind every guest’s satisfaction.
- Guest Journey Management : Be the primary point of contact for guests, ensuring their needs are met from booking to post-trip follow-up.
- Itinerary Enhancement : Collaborate with the Product and Sales teams to enhance travel experiences tailored to guest preferences, with a focus on luxury and attention to detail.
- Quality Assurance : Monitor and maintain high service standards, promptly addressing any challenges that arise during the guest experience.
- Supplier Engagement : Work closely with suppliers to ensure all itinerary elements meet our quality and exclusivity standards.
- Feedback Analysis : Collect and analyse guest feedback to drive continuous improvement and innovation in our offerings.
- Crisis Management : Handle any unexpected changes or emergencies with a calm and proactive approach, ensuring minimal disruption to the guest experience.
- Location : St Andrews, Scotland – plus travel for in person hosting services
- Hours of work : 40 hours per week (9 a.m. – 6 p.m. as core hours but with flexible hours subject to business demands)
What You Can Expect
- A very competitive salary, dependent on experience
- Workplace pension scheme
- 25 days paid holiday per annum plus 8 public holidays
- Eligibility for company-wide bonus and incentive schemes
- Monthly destination training with industry experts
- A brand-new laptop
- Quarterly team outings
- Premium staff uniform (Peter Millar)
- Career development planning
- Exposure to international business in a fast-growing company
About You
We are looking for an enthusiastic and detail-oriented individual who excels in delivering exceptional guest experiences.
Attributes and Qualifications :
- A passion for luxury travel is essential
- A comprehensive understanding of the golf industry and its language
- Experience in hospitality sector or customer experience – minimum 1 year
- Exceptional time management skills
- Strong organizational and problem-solving skills, with a keen eye for detail
- Excellent written and verbal communication skills
- Proficient in digital tools and CRM systems
- A professional and engaging telephone manner
- Creativity, flexibility, and a positive can-do attitude
- Willingness to travel when required
- Self-motivated and ambitious, with a team-oriented approach
How to Apply
If you’re ready to help create extraordinary golf and travel experiences for our guests, we’d love to hear from you. Please share an up to date CV with a cover letter detailing the following:
- A brief introduction about yourself, highlighting your passion for delivery of world class hospitality experiences
- Your level of understanding and experience in the golf industry
- An example of an exceptional hospitality experience you have been the recipient of
- An example of when you worked as part of a team to deliver a world class guest experience
- Insight into how your strongest skills align with the job requirements
CV's and Cover Letters should be submitted to:
Please note we do not provide sponsorships to those who require it and will only accept applications from those who have full rights to work in the UK and IDLR status.
We are committed to fostering an inclusive and diverse workplace where all individuals are valued and respected. We firmly believe that diversity drives innovation and strengthens our ability to serve our customers. As an equal opportunity employer, we strive to create an environment where everyone feels empowered to contribute and thrive.
If you require reasonable adjustments to support you during the recruitment process, please let us know. We will make every effort to accommodate your needs.
Guest Experience Coordinator employer: Golf Traveller
Contact Detail:
Golf Traveller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator
✨Tip Number 1
Familiarize yourself with the luxury travel market, especially in golf. Understanding the nuances of high-end service and the specific needs of elite clientele will set you apart as a candidate.
✨Tip Number 2
Network within the golf and luxury travel industries. Attend events or join online forums where you can connect with professionals who can provide insights or even referrals to opportunities at Golf Traveller.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Prepare examples of how you've handled challenging situations in hospitality, emphasizing your calm demeanor and proactive approach.
✨Tip Number 4
Research Golf Traveller's recent projects and initiatives. Being knowledgeable about our company’s vision and current offerings will demonstrate your genuine interest and help you stand out in discussions.
We think you need these skills to ace Guest Experience Coordinator
Some tips for your application 🫡
Craft a Compelling Cover Letter: Start your cover letter with a brief introduction about yourself, emphasizing your passion for luxury travel and hospitality. Make sure to connect your experiences to the role of Guest Experience Coordinator.
Highlight Relevant Experience: In your application, clearly outline your understanding and experience in the golf industry. Provide specific examples that demonstrate your familiarity with the sector and how it relates to guest experiences.
Showcase Exceptional Experiences: Include an example of an exceptional hospitality experience you have received. This will illustrate your understanding of high service standards and what makes a guest experience memorable.
Align Your Skills with Job Requirements: Reflect on how your strongest skills align with the job requirements listed in the description. Be specific about your time management, organizational skills, and any relevant digital tools or CRM systems you are proficient in.
How to prepare for a job interview at Golf Traveller
✨Show Your Passion for Luxury Travel
Make sure to express your enthusiasm for luxury travel during the interview. Share personal experiences or insights that highlight your understanding of what makes a travel experience exceptional, especially in the context of golf.
✨Demonstrate Your Knowledge of the Golf Industry
Be prepared to discuss your understanding of the golf industry and its unique language. This could include mentioning specific trends, notable courses, or experiences that resonate with high net worth individuals.
✨Highlight Your Customer Experience Skills
Provide examples from your past roles where you successfully enhanced guest experiences. Focus on your problem-solving skills and how you maintained high service standards, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Anticipate questions about crisis management and unexpected changes. Think of specific instances where you handled such situations calmly and effectively, ensuring minimal disruption to the guest experience.
