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- Tasks: Provide top-notch customer support via phone, email, and live chat in German and Polish.
- Company: Join ROI, a fast-growing agency partnering with leading automotive brands like Honda Europe.
- Benefits: Enjoy a competitive salary, flexible working options, and comprehensive health benefits.
- Why this job: Be the voice of Honda, enhancing customer satisfaction while developing your skills in a dynamic environment.
- Qualifications: Fluency in English, German, and Polish is essential; customer service experience preferred.
- Other info: Hybrid work model with just one day in the office per week.
The predicted salary is between 20800 - 29000 £ per year.
Multi-Lingual Customer Service Advisor (Polish, German and English fluent))
3 Languages required: English, German & Polish (fluent in written and verbal)
Provide outstanding customer support through various channels including phone, email, and live chat/Whatsapp, utilising your expertise in German and Polish languages.
Location: Milton Keynes – Hybrid (1 day a week office based)
Job Type:- Permanent
Salary: Up to £29,000 plus benefits
Hours :- Full time – Monday -Friday -35 hours
Role Overview
Be part of our team at Honda Europe Team as a Multi-Lingual Customer Service Advisor, where your fluency in German and Polish will help us deliver unparalleled support across our European markets. This role is pivotal in ensuring superior customer service to enhance customer satisfaction and loyalty. As an advisor, you will be the voice and face of our company to our clients, offering insights and information, and effectively resolving customer queries.
ROI is a fast growing, multi-award-winning agency, working as an outsourced partner to some of the world's most recognisable automotive brands and leasing companies. You will be working on an exciting project for our client, Honda Europe.
We have been working with Honda UK for over 10 years in the corporate sales sector and due to a new requirement, we currently seek a new Multilingual Customer Services Advisor to work from our dedicated business centre in Milton Keynes.
Key Responsibilities
- Provide outstanding customer support through various channels including phone, email, and live chat/Whatsapp, utilising your expertise in German and Polish languages.
- Handle customer inquiries efficiently and accurately, maintaining customer records and documenting interactions in the CRM system.
- Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
- Contribute to the continuous improvement of customer service processes and practices.
- Maintain a deep understanding of our products and services to effectively address customer needs.
- This is an inbound, customer enquiry management role requiring a higher / value-added level of interaction with customers.
- Honda are revolutionising their approach to how they interact with customers, harnessing technology through webchat, telephone, and email to provide customers with a range of support.
- We have a wide range of options for flexible working patterns and would consider people who were restricted in their weekly hours and times of day they can work.
About Us
Welcome to ROI, where we excel in collaborating with 70% of the leading names in the automotive industry to all major dealerships across Europe. Our mission is to enhance the customer journey, creating outstanding customer service experiences, drive impactful marketing connections, and revolutionize businesses with cutting-edge technology.
Skills and Attributes for a Successful Multi-Lingual Customer Service Advisor
We are seeking a motivated individual with exceptional communication skills who thrives in a fast-paced environment.
Essential Skills:
- Fluency in English, German and Polish, both written and spoken.
- Proven experience in a customer service or support role.
- Strong organisational and time management skills.
- Proficiency with CRM systems and basic IT skills.
- Ability to work independently and as part of a collaborative team.
Desirable Attributes:
- Previous experience in the automotive industry is beneficial but not essential.
- Proactive and innovative approach to problem-solving.
- Passion for providing exceptional service and fostering customer relationships.
What We Offer to Our Multi-lingual Customer Service Advisor
- A supportive and dynamic workplace committed to your personal and professional development.
- Competitive salary
- Comprehensive benefits package including private healthcare and wellness programmes.
- Flexible working arrangements with options for remote work.
- Opportunities for career advancement and skills enhancement through training and professional development initiatives.
Application Process
If you're passionate about making a difference in the customer service field and want to join a forward-thinking company, we want to hear from you. Apply today and take the next step in your career journey with ROI.
We affirm our commitment to diversity and inclusion and warmly welcome applications from all backgrounds.
Job Types: Full-time, Permanent
Upto :£29,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Work Location: In person
Customer Service Advisor (German, Polish and English speaking) employer: Return on Investment Ltd
Contact Detail:
Return on Investment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (German, Polish and English speaking)
✨Tip Number 1
Make sure to highlight your fluency in German, Polish, and English during any conversations or interviews. Being able to switch between these languages seamlessly can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the automotive industry, especially Honda's products and services. This knowledge will help you answer customer inquiries more effectively and demonstrate your commitment to the role.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling various customer interactions, especially in a fast-paced environment.
✨Tip Number 4
Show your enthusiasm for technology and innovative customer service solutions. Discussing how you can leverage technology to enhance customer experiences can make a strong impression.
We think you need these skills to ace Customer Service Advisor (German, Polish and English speaking)
Some tips for your application 🫡
Highlight Your Language Skills: Make sure to emphasize your fluency in English, German, and Polish in both your CV and cover letter. Provide specific examples of how you've used these languages in customer service roles.
Showcase Customer Service Experience: Detail your previous experience in customer service or support roles. Use metrics or specific achievements to demonstrate your ability to handle inquiries efficiently and improve customer satisfaction.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Mention your familiarity with CRM systems and your proactive approach to problem-solving.
Express Your Passion for Customer Service: In your cover letter, convey your enthusiasm for providing exceptional service and fostering customer relationships. Share a brief story or example that illustrates your commitment to customer satisfaction.
How to prepare for a job interview at Return on Investment Ltd
✨Showcase Your Language Skills
Since fluency in German, Polish, and English is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or provide customer scenarios in all three languages.
✨Familiarize Yourself with Customer Service Best Practices
Understand the key principles of outstanding customer service. Be ready to discuss how you would handle various customer inquiries and resolve issues effectively, showcasing your problem-solving skills.
✨Research Honda and ROI
Take some time to learn about Honda's values and the services offered by ROI. This knowledge will help you align your answers with the company's mission and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life customer interactions. Think of examples from your past experiences where you successfully resolved customer issues or improved service processes.
