Customer Service Administrator

As an onsite Client Service Advisor, your role will include being on the front line, call handling, providing information and ensuring full customer satisfaction. Provide support and comprehensive product / service information to customers.

• Previous customer service skills and experience.

• Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems.

• Proficient use of Microsoft Office and IT Solutions.

• Diary management experience.

• Ability to rationalise competing priorities.

• Confident communicator.

• Providing services to meet quality assurance targets.

• Working to and maintaining internal and external KPI`s.

• Maintaining accurate customer service record.

CORE SKILLS & BEHAVIOURS

• Problem Solving Skills

• Ability to drive own personal performance and development

• Managing a complex workload

• Attentive Interpersonal Skills

• Ability to quickly and successfully adapt and embrace change

• Communication skills and strong command

• Work independently and cooperatively as part of a team

• Attention to detail

• Understand the priorities of the organisation and translate them into service priorities

• Responsible

• Well Organised

• Professional in appearance and approach

• Able to work alone or as a team

• Trustworthy and Honest

• Calm under pressure

• Willing to learn new skills

• Efficient

• Enthusiastic and Proactive

• Possess a positive can-do attitude, * Customer Service