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- Tasks: Lead the gaming floor experience and develop a high-performance team culture.
- Company: Crown London offers exclusive experiences in a modern gaming and dining environment.
- Benefits: Enjoy free lunches, season ticket loans, and employee discounts.
- Why this job: Join a diverse team focused on making extraordinary experiences for members and employees.
- Qualifications: Must be over 18 with supervisory experience and strong communication skills.
- Other info: Applicants must be eligible to live and work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Crown London, located in the heart of Mayfair, offers exclusive world-class experiences to its members. From its aristocratic beginnings, the club has evolved to a modern gaming and dining environment. At Crown London we strive to provide opportunities for all our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. We pride ourselves on making the ordinary extraordinary through our purpose and together, we create exceptional experiences with respect and care for our internal and external communities.
The Role
Reporting to the Casino Manager, Crown London Area Managers are responsible for implementing the business plan. This includes:
- Ownership of all gaming floor customer experience ensuring Crown’s service values are embodied by all Dealer/Inspectors within their shift and are consistently delivered within Crown London.
- Ownership of the employee performance ensuring transparent, two-way communication and collaboration.
- Accountability for service and performance.
- The leadership and development of a high-performance feedback culture that allows employees to contribute to the success of the business.
- Maintaining operational and decision-making integrity by acting positively and decisively to resolve a problem.
- Motivating and developing the team to understand the key business drivers and how they add value.
What We’re Looking For
- Demonstrated ability to identify and respond to internal and external customer needs.
- Exceptional communication and dispute resolution skills.
- Demonstrated ability to coach and develop direct reports.
- Demonstrated ability to work effectively in a team.
- Supervisor experience.
- Exceptional probity, credit clearance and holding a Personal Functional Licence are essential.
Desirable:
- Demonstrated leadership in a diverse and challenging environment.
- Demonstrated business/commercial acumen in delivering business results.
Additional Information
Applicants must be over 18 and eligible to live and work in the UK.
Benefits
- Season ticket loan
- Free hot lunches provided
- Crown rewards and discounts
- Life insurance
- Employee Assistant Programme
- Enhanced family leave
- Cycle to work scheme
Equal Opportunities
Crown London is proud to be an equal-opportunity employer, committed to fostering an inclusive and diverse workplace.
Area Manager employer: Crown London
Contact Detail:
Crown London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager
✨Tip Number 1
Familiarize yourself with Crown London's service values and customer experience standards. Understanding these will help you demonstrate your alignment with the company's mission during interviews.
✨Tip Number 2
Highlight your leadership experience in diverse environments. Be ready to share specific examples of how you've motivated teams and resolved conflicts, as these skills are crucial for the Area Manager role.
✨Tip Number 3
Prepare to discuss your approach to performance management and feedback culture. Show how you can foster a collaborative environment that encourages team members to contribute to business success.
✨Tip Number 4
Research the gaming and dining industry trends, especially in high-end environments like Mayfair. Being knowledgeable about the market will help you stand out as a candidate who can drive business results.
We think you need these skills to ace Area Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Area Manager position. Understand the key responsibilities and required skills, such as customer experience management and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, team management, and any supervisory roles you've held. Make sure to showcase your ability to communicate effectively and resolve disputes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific examples of how you have successfully led teams or improved customer experiences in previous positions.
Highlight Your Leadership Skills: In both your CV and cover letter, emphasize your leadership experience and your ability to foster a positive work environment. Discuss how you can contribute to Crown London's commitment to diversity and inclusiveness.
How to prepare for a job interview at Crown London
✨Showcase Your Leadership Skills
As an Area Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies.
✨Emphasize Customer Experience
Crown London values exceptional customer service. Be ready to discuss how you've identified and responded to customer needs in previous roles, and share specific instances where you enhanced the customer experience.
✨Communicate Effectively
Exceptional communication skills are a must for this role. Practice articulating your thoughts clearly and concisely, and be prepared to demonstrate your dispute resolution skills through real-life scenarios.
✨Understand the Business Drivers
Familiarize yourself with the key business drivers relevant to Crown London. Be prepared to discuss how you can motivate your team to understand these drivers and contribute to the overall success of the business.
