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- Tasks: Lead a dynamic self-pay team, ensuring top-notch customer service and operational performance.
- Company: Join Spire Healthcare, a leader in private healthcare known for its commitment to excellence.
- Benefits: Enjoy 35 days of annual leave, private medical insurance, and a rewarding employee benefits platform.
- Why this job: This role offers career growth, full training, and a supportive work culture focused on excellence.
- Qualifications: Looking for driven individuals with strong communication skills and a passion for customer service.
- Other info: Full-time induction for 4 weeks; flexible shifts between 8am-7pm, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Sales Manager | Seaham – Sunderland | Competitive salary plus excellent benefits | Permanent – Full time
Due to period of innovation, Spire Healthcare's North East hub are recruiting for a Sales Manager to lead our patient ‘self pay’ team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Full training will be provided and this is a real opportunity to develop your career in an organisation where looking after you is what we do best.
Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday's. Please note – induction will be full time for a minimum of 4 weeks (9am to 5pm) – please only apply if you are able to commit to these shifts.
Duties and responsibilities:
- To manage and lead within a team of multi-skilled administrators and team leaders, who can adapt to the demands of the business and to drive operational performance
- To adhere to HR policies and procedures within the self-pay team, including managing sickness, annual leave and performance management
- Ensure all team leaders and administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set
- Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team
- Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with self-pay
- To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores
- To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Self-Pay Manager, Director of Shared Services, SMT and HoDs with any data as required
- Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration.
Who we're looking for:
- Support other staff in the performance of the duties and establish good working relationships with colleagues and other Spire Healthcare staff
- Promoting effective lines of communication throughout the working environment
- Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews
- Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful
- Perform all duties in accordance of hospital policies
- Attend all mandatory training sessions and any other training and development courses as required
Benefits :
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact David Fazakerley –
Self-Pay Manager employer: Spire Healthcare Group plc
Contact Detail:
Spire Healthcare Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self-Pay Manager
✨Tip Number 1
Familiarize yourself with the healthcare industry, especially in the self-pay sector. Understanding the nuances of patient self-pay options and how they impact customer decisions will give you an edge during interviews.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be prepared to discuss specific examples of how you've driven operational performance and improved team dynamics in previous roles.
✨Tip Number 3
Demonstrate your commitment to customer service excellence. Prepare to share instances where you've gone above and beyond to ensure customer satisfaction, as this aligns with Spire Healthcare's values.
✨Tip Number 4
Research Spire Healthcare's values and culture. Being able to articulate how your personal values align with theirs will show that you're not just looking for a job, but a place where you can contribute meaningfully.
We think you need these skills to ace Self-Pay Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Self-Pay Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in sales management or customer service roles. Use specific examples that demonstrate your ability to lead a team and drive operational performance.
Showcase Your Skills: Make sure to highlight skills that align with the job requirements, such as communication, leadership, and problem-solving abilities. Mention any relevant training or certifications that could set you apart from other candidates.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working at Spire Healthcare and how you align with their values.
How to prepare for a job interview at Spire Healthcare Group plc
✨Show Your Leadership Skills
As a Sales Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to drive operational performance and adapt to changing demands.
✨Demonstrate Customer Focus
Spire Healthcare values customer service highly. Be ready to share specific instances where you went above and beyond for customers or improved customer satisfaction. This will show that you align with their commitment to delivering high standards of service.
✨Understand the Role's Responsibilities
Familiarize yourself with the key duties listed in the job description, such as managing performance, conducting quality assessments, and processing KPIs. Being able to speak knowledgeably about these responsibilities will demonstrate your preparedness and enthusiasm for the role.
✨Emphasize Continuous Improvement
The company is looking for someone who continuously improves both themselves and their team. Prepare to discuss how you've implemented changes in previous roles that led to better outcomes, and express your commitment to ongoing personal and professional development.
