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For Companies At a Glance
- Tasks: Assist customers with service inquiries and ensure a smooth experience.
- Company: Join our dynamic Fiat/Abarth/Kia branch in Springburn, known for excellent customer service.
- Benefits: Enjoy 33 days' holiday, retail discounts, private healthcare, and a pension scheme.
- Why this job: Be part of a supportive team with opportunities for training and career growth.
- Qualifications: No specific experience required; just a passion for helping others and great communication skills.
- Other info: Flexible working hours available to fit your lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Hillington BMW/MINI branch.
We offer:
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We\’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it\’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who\’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential)
- Experience of upselling products or services
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Fiat, Abarth, and Kia brands. Understanding their products and services will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and may even refer you to opportunities within our company.
✨Tip Number 3
Prepare for common interview questions specific to customer service and automotive knowledge. Practising your responses will boost your confidence and help you articulate your skills effectively.
✨Tip Number 4
Showcase your communication skills during the interview. As a Service Advisor, you'll need to interact with customers regularly, so demonstrating your ability to engage and assist them is crucial.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Compelling CV: Make sure your CV is up-to-date and clearly outlines your previous experience in customer service or automotive roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel as a Service Advisor.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at the Fiat/Abarth/Kia branch and how your skills can contribute to their success.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arnold Clark
✨Know the Brand
Familiarise yourself with Fiat, Abarth, and Kia. Understand their values, latest models, and any recent news. This shows your genuine interest in the company and helps you answer questions more effectively.
✨Customer Service Focus
As a Service Advisor, you'll be the face of the company. Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you resolved issues and ensured customer satisfaction.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle difficult customers?' or 'What would you do if a service took longer than expected?' Practising your responses will help you feel more confident during the interview.
✨Show Enthusiasm for Learning
Mention your eagerness to learn and grow within the role. Discuss any relevant training or certifications you’re interested in, as this aligns with the company's commitment to employee development.
