Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is extraordinary with seamless check-in/check-out.
- Company: Flemings Mayfair is a historic, family-owned luxury hotel in London's prestigious Mayfair.
- Benefits: Enjoy travel perks, meals on duty, extra holiday days, and discounts on food and rooms.
- Why this job: Join a team that values exceptional service and offers a unique experience in a luxury setting.
- Qualifications: Must have at least one year of experience in a similar role and fluent English skills.
- Other info: Night shifts are 8pm to 8am with a 4ON 4OFF pattern.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We have a fantastic opportunity for an experienced and motivated individual with a sparkling personality to join our successful team as Night Receptionist.
What about the job?
Your main responsibility will be to contribute to the guest journey from welcome to farewell and take steps to ensure guest have an extraordinary stay. As a night receptionist you will be responsible for offering a welcoming and seamless check-in/check-out, answer the phone and deal with any guest queries promptly and efficiently. As a part of your daily tasks, you will also be required to take and amend reservations, controlling and running the end of day, take/deliver room service orders and offer the hotels services to ensure that the hotel maximises revenue at every opportunity.
Our Benefits: Zone 1-4 Travel Card after your first 6 months of employment , Meals on Duty, Service Charge, Pension Scheme, On the job training, refer a friend scheme, Uniform and uniform care, Able to earn extra holiday days, Employee Assistance Programme, Food & Beverage discounted rates, Preferential room rates for yourself and family, Special treat days, Mindfulness coaching sessions.
What about you?
The ideal Night Receptionist will be immaculately presented and have a minimum of one year experience in a similar role within a 4- or 5-star Hotel.
The ideal candidate will be a genuine team player with intuitive customer service skills, who is able to demonstrate knowledge of hotel reception procedures and a desire to exceed guests expectations. Night shifts start at 8pm and finish at 8am , 4ON 4OFF shift patterns
The successful candidate will speak English fluently and have experience working with Opera.
What about us?
Flemings Mayfair is one of the few remaining family-owned hotels in London and also one of the oldest, having opened in 1851. Part of Small Luxury Hotels of the World, the award-winning hotel offers unrivalled luxury accommodation in Mayfair, one of Londons most prestigious neighbourhoods; moments from Green Park, Piccadilly and a short walk from Buckingham Palace.
Fully refurbished in 2016, the hotel's sumptuous new interiors are a chic blend of contemporary style and Georgian elegance with an intimacy that belies the 129 deluxe rooms, luxury suites and ten apartments.
AMRT1_UKCT
Contact Detail:
Flemings Mayfair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Flemings Mayfair, including its history and unique offerings, will help you engage with guests and answer their queries more effectively.
✨Tip Number 2
Brush up on your Opera software skills. Since experience with this system is a requirement, being proficient will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 3
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, highlight your ability to create memorable experiences for guests, as this is crucial for the Night Receptionist role.
✨Tip Number 4
Prepare for the night shift lifestyle. Understand the demands of working from 8pm to 8am and be ready to discuss how you manage your time and energy effectively to maintain high service standards throughout the night.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or customer service roles. Emphasise your skills in handling guest queries, managing reservations, and any experience with Opera software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the Night Receptionist role. Mention specific experiences that demonstrate your ability to exceed guest expectations and provide excellent service.
Highlight Your Availability: Since the position involves night shifts, clearly state your availability for the 8pm to 8am shift pattern in your application. This shows your commitment and readiness for the role.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully handled guest interactions in previous roles. Highlight any situations where you went above and beyond to ensure guest satisfaction.
How to prepare for a job interview at Flemings Mayfair
✨Showcase Your Customer Service Skills
As a Night Receptionist, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you went above and beyond for guests, demonstrating your intuitive service skills.
✨Familiarise Yourself with Hotel Procedures
Make sure you understand the key hotel reception procedures, especially those relevant to check-in/check-out processes. Being knowledgeable about these will show that you're ready to hit the ground running.
✨Dress to Impress
Since the role requires immaculate presentation, ensure you dress professionally for the interview. This not only reflects your understanding of the hotel's standards but also sets a positive first impression.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle common guest queries or issues that may arise during night shifts, showcasing your problem-solving abilities.
