Reservations Manager

Multi-Site Hospitality Group | Overseeing 4 Sites

We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences.

What You’ll Do:

• Lead & Train a small central reservations team while upskilling front-of-house teams at each site.
• Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
• Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
• Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
• Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
• Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
• Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
• Maximise Covers & Revenue by strategically managing availability and restaurant seating.

What We’re Looking For:

• Experience in restaurant reservations management, ideally in a multi-site setting.
• Strong leadership skills, with a passion for coaching and training teams.
• Proficiency in SevenRooms, OpenTable, and centralised phone systems.
• A data-driven mindset with experience in reporting, analytics, and optimising reservations.
• Exceptional communication and organisational skills.
• A guest-first approach with a passion for hospitality and creating memorable experiences.

We believe in supporting and rewarding our team members. Here’s what you’ll enjoy: Grou

• p dining discounts across our venues. Team inc
• entives and trips to celebrate successes. Staff meals
• & refreshments to keep you energised. Staff referral p
• rogramme—bring your friends on board! Early access to earn
• ed wages via Wagestream.
  If you’re a strategic a

n

d personable reservations expert ready to make a real impact, we’d love to hear from you!