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- Tasks: Service, repair, and maintain photocopiers while delivering top-notch customer service.
- Company: Join a forward-thinking company leading the way in IT solutions.
- Benefits: Enjoy a salary up to £34,000, a car, fuel card, and 23 days of annual leave.
- Why this job: This role offers a chance to work with cutting-edge technology and develop your skills.
- Qualifications: Must have experience with MFDs, excellent IT skills, and strong communication abilities.
- Other info: Comprehensive training provided, plus a pension scheme and death in service benefits.
The predicted salary is between 20400 - 40800 £ per year.
Role: Photocopier Field Service Engineer Location: Central Belt / Edinburgh and Surrounds Package: Up to £33,000 for an experienced engineer, plus a company vehicle or car allowance , 30 days annual leave (including statutory holidays), pension scheme, and travel/overnight allowances when required.
Job Description
We are seeking a Field Service Engineer to cover areas within the central belt of Scotland . The primary responsibilities include performing repairs and servicing work at client sites and office premises. Ideal candidates will have a minimum of 5 years of practical field service experience in a similar role. Experience with any MFD/Photocopier products is acceptable. Applicants should be proficient in setting up local print and scan functions on any MFP and using MS Office products to confirm proper operation. More experienced engineers are also encouraged to apply.
Day-to-Day Responsibilities
- Delivering exceptional service levels to our clients at all times.
- Promptly responding to and arriving at client sites within set SLA response times.
- Repairing reported mechanical and IT issues on devices, and conducting regular scheduled preventative maintenance.
- Staying updated with all service bulletins.
- Networking equipment, including scanning and document management solutions, on all new multi-functional devices sold throughout the product range.
- Managing all parts stock.
- Providing remote technical phone support to clients, attempting to resolve issues over the phone.
- Efficient time management and the ability to work at a fast pace are essential, as is being a quick learner with hands-on training.
Application
To apply for this position, please follow the link on this page or send your CV to (email address). For more information on this vacancy or any others we may have, please contact Nikki at 07536 058 659.
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Photocopier Field Service Engineer employer: Concept IT
Contact Detail:
Concept IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Make sure to highlight your experience with MFDs and photocopiers during any conversations or interviews. This is essential for demonstrating that you have the technical skills required for the role.
✨Tip Number 2
Showcase your excellent communication skills by preparing examples of how you've successfully interacted with clients in the past. This will help you stand out as someone who can deliver high levels of customer service.
✨Tip Number 3
Familiarize yourself with the latest IT solutions and networking skills relevant to photocopiers. Being knowledgeable about current technologies will demonstrate your commitment to staying ahead in the field.
✨Tip Number 4
Prepare to discuss your time management strategies and how you handle pressure. This role requires effective multitasking, so having concrete examples ready will show that you're capable of managing the demands of the job.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with MFDs and photocopiers in your CV. Detail specific roles where you have serviced, repaired, or maintained these machines.
Showcase IT and Networking Skills: Since excellent IT and networking skills are essential for this role, include any relevant certifications or experiences that demonstrate your proficiency in these areas.
Demonstrate Customer Service Abilities: In your application, provide examples of how you've delivered high levels of customer service in previous roles. This could include training clients or resolving issues effectively.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Concept IT
✨Showcase Your Technical Skills
Make sure to highlight your experience with MFDs and photocopiers during the interview. Be prepared to discuss specific models you've worked on and any technical challenges you've overcome.
✨Demonstrate Excellent Communication
Since you'll be dealing with clients at all levels, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated technical information to non-technical clients.
✨Emphasize Time Management Abilities
Prepare to discuss how you prioritize tasks and manage your time effectively, especially under pressure. Share specific instances where you successfully handled multiple service calls in a day.
✨Research the Company Culture
Understand the company's forward-thinking approach to IT solutions. Be ready to discuss how your values align with theirs and how you can contribute to their innovative environment.
