Telecoms

Are you passionate about telecoms and broadband? Do you have experience in customer service or call handling? Are you a student with university experience in this sector looking for flexible work? If so, we want to hear from you!

Location: Luton, UK

Working Hours: Monday to Thursday

• Option 1: 09:00 AM - 01:00 PM
• Option 2: 01:00 PM - 05:00 PM

Role Overview: We are looking for enthusiastic individuals with experience in telecoms and call handling to join our clients team. In this role, you will be assisting customers with broadband services, troubleshooting technical issues, and providing excellent support in a fast-paced environment. The main division is based in India, so you will work alongside a global team, communicating with customers and colleagues in a friendly and professional manner.

• Provide high-quality customer service over the phone in clear, professional English
• Assist with broadband installation, setup, and troubleshooting
• Resolve customer queries and issues effectively and efficiently
• Maintain accurate customer records and service logs
• Work closely with other departments, including our India-based team, to ensure customer satisfaction

• Previous experience in telecoms or broadband support, or university experience in a related field
• Strong call handling experience
• Excellent spoken and written English communication skills
• Ability to work independently and as part of a team
• A positive attitude and eagerness to learn

• Competitive hourly rate
• Flexible working hours (choose the shift that suits you!)
• A supportive and collaborative work environment
• Opportunities for career growth and development
• Exposure to working with a global team

If you're a student with experience in telecoms, broadband, or customer service, or if you're simply looking to gain experience in this dynamic sector, we encourage you to apply!

To apply, please send your CV or apply through this ad.