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- Tasks: Join our IT Services team as a Modern Workplace Engineer, focusing on tech solutions and infrastructure.
- Company: Hiscox is an innovative insurer that values diversity and a collaborative culture.
- Benefits: Enjoy hybrid working, a supportive community, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that challenges the norm and drives impactful change in insurance.
- Qualifications: Expertise in modern workplace technologies and strong troubleshooting skills are essential.
- Other info: Ideal for self-motivated individuals ready to thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description – Modern Workplace Engineer
About Hiscox:
At Hiscox, we care about our people. We hire the best talent and are committed to diversity and creating an inclusive culture that drives success. We embrace hybrid working practices, balancing remote work with in-office collaboration. Our modern working environment includes virtual tools, hot-desking, and Team Charters to foster community and effective teamwork. This approach has led to high employee engagement and better solutions for our colleagues.
As an international specialist insurer, we focus on key areas of expertise, challenging conventions to find better ways of doing things. We value smart, reliable individuals who look out for customers and each other, encouraging creative thinking, challenging the status quo, and seeking innovative solutions. Founded in 1901, we are a business that combines tradition with ambition and evolution. If this resonates with you, get in touch and follow us on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance).
Modern Workplace Engineer – Lisbon / York
The Role: We are hiring a Modern Workplace Engineer to join our IT Services infrastructure team. The IT Services (ITS) team comprises approximately 100 professionals who deliver and maintain technology enabling our operations, partners, and customers 24/7. Our environment is fast-paced, with evolving priorities. You should be experienced in similar settings, self-motivated, and confident in your abilities.
Key Responsibilities:
- Act as a primary technical contact for key areas, coordinating with stakeholders using strong system administration and troubleshooting skills.
- Be an expert in modern workplace technologies, configuring tools to automate infrastructure provisioning, testing, and deployment.
- Contribute to planning, designing, and delivering IT initiatives.
- Create and own system and infrastructure designs, policies, and documentation.
- Provide reports and proposals for improvements to colleagues and stakeholders.
- Advise and guide on adopting methods and tools, driving IT services towards a code-centric infrastructure management model.
- Support escalation point for third-line infrastructure support providers.
- Proactively manage IT infrastructure to minimize disruptions and improve service quality and effectiveness.
- Manage and provide third-line advice for infrastructure platforms, adhering to service levels and standards.
Essential Skills:
- Expertise in modern workplace technologies and ecosystems (e.g., Microsoft 365)
- Operating Systems (e.g., Windows 10/11)
- Client applications (e.g., Office 365, Teams, OneDrive)
- Device management and deployment (e.g., Intune, Autopilot)
- Virtualisation techniques (e.g., VMware vSphere)
- Virtual Desktop Infrastructure (e.g., Citrix Virtual Apps and Desktops, Azure Virtual Desktop, W365)
- Security best practices (e.g., patching, conditional access)
- Strong system administration and troubleshooting skills
- Experience in creating/contributing to HLD and LLD designs
Desirable:
- Experience working within an Agile environment
- Knowledge of DevOps principles
- Scripting and automation skills (e.g., PowerShell)
- Application packaging and delivery
- Relevant certifications (e.g., Microsoft 365) are advantageous
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Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Workplace Engineer
✨Tip Number 1
Familiarise yourself with the specific modern workplace technologies mentioned in the job description, such as Microsoft 365, Intune, and VMware. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Showcase your understanding of Agile methodologies and DevOps principles. If you have experience working in these environments, be prepared to share examples of how you've contributed to projects or improved processes, as this aligns well with Hiscox's focus on collaboration and innovation.
✨Tip Number 3
Prepare to discuss your troubleshooting skills and provide specific examples of challenges you've faced in previous roles. Highlighting your ability to resolve issues efficiently will resonate with the fast-paced nature of the position and the company's commitment to minimising business disruption.
✨Tip Number 4
Engage with Hiscox on social media platforms like LinkedIn and Instagram. This not only shows your interest in the company culture but also helps you stay updated on their latest initiatives and values, which you can reference in your conversations during the application process.
We think you need these skills to ace Modern Workplace Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your expertise in modern workplace technologies, especially Microsoft 365 and system administration skills. Use specific examples from your past experiences that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at Hiscox and how your values align with their commitment to diversity and innovation. Mention your experience in fast-paced environments and your ability to work collaboratively.
Showcase Relevant Skills: Clearly outline your technical skills related to the role, such as your knowledge of device management tools like Intune and Autopilot, as well as your experience with virtualisation techniques. This will demonstrate your fit for the position.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of modern workplace technologies, especially Microsoft 365 and device management tools like Intune. Be prepared to discuss specific projects where you've successfully implemented these technologies.
✨Demonstrate Problem-Solving Skills
Since the role requires strong troubleshooting abilities, come prepared with examples of how you've resolved complex technical issues in the past. This will show your potential employer that you can handle challenges effectively.
✨Emphasise Collaboration and Communication
Given the emphasis on teamwork at Hiscox, be ready to discuss how you've worked with cross-functional teams. Share experiences where your communication skills helped bridge gaps between technical and non-technical stakeholders.
✨Align with Company Culture
Familiarise yourself with Hiscox's values around diversity, creativity, and challenging the status quo. During the interview, express how your personal values align with theirs and how you can contribute to their unique culture.
