Service Controller

Service Controller \\n\\n Location: Exeter\\n Salary: £35k – £38k – Bonus Scheme Approx £6k\\n Contract Type: Permanent, Full-Time\\n Working Hours: Monday – Friday, with emergency call-out cover as required\\n\\n As part of our continued growth, we are looking for a Service Controller to join our team, a market-leading brand in plant machinery. This is a key role in ensuring customer satisfaction through efficient service operations and engineering workforce management.\\n\\n Key Responsibilities\\n\\nCoordinate and communicate daily work requirements to engineers\\nProvide customers with estimated time of arrival and job details\\nUpdate customers, engineers, and management on job status and additional requirements\\nEnsure rapid response to customer needs, enhancing customer satisfaction\\nPrevent customer disputes by ensuring clear communication and efficient service\\nOversee and verify warranty work, including documentation and photographic evidence\\nMaximise retail sales hours to exceed company targets\\nEnsure workshops, vehicles, and equipment maintain professional standards\\nSupport and motivate the engineering team, addressing concerns and recommending training\\nAssist outlying depots as needed to maintain consistent service levels\\nCheck new machines upon arrival and inspect them before customer delivery\\nRaise and review job cards, verifying engineers’ times and ensuring accuracy before invoicing\\nRecommend service department purchases to maintain efficiency\\nEnsure compliance with Health & Safety policies and company procedures\\nMaintain 24/7 emergency call-out coverage to support customers\\nWhat We’re Looking For\\n\\nStrong organisational and communication skills\\nExperience in service control, engineering, or a related industry\\nAbility to manage a team, ensuring high levels of motivation and efficiency\\nKnowledge of warranty standards and ability to oversee repair documentation\\nProactive approach to customer service and dispute resolution\\nAbility to work to targets, budgets, and performance objectives\\nUnderstanding of health and safety regulations\\nWhat We Offer\\n\\nCompetitive salary\\nIndustry-leading training at our Headquarters\\n23 days holiday + Bank Holidays\\nCompany pension scheme\\nHealth Cash Plan and Employee Assistance Programme (EAP)\\nLife assurance (3x basic salary)\\nOpportunity to work with a forward-thinking, family-run business representing one of the strongest brands in the industry\\nFor any further questions please call Pertemps Exeter (phone number removed) and ask to speak to Matt