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- Tasks: Lead change initiatives for ATS delivery, ensuring smooth integration and stakeholder engagement.
- Company: NHS Professionals is the largest NHS flexible staff bank, dedicated to supporting healthcare needs.
- Benefits: Enjoy 27 days of annual leave, a pension contribution, and wellness programs.
- Why this job: Be part of transformative projects that impact healthcare while working in a supportive environment.
- Qualifications: Change Management qualification or equivalent experience; tech-enabled business change expertise preferred.
- Other info: Hybrid working model with occasional travel to team meetings in Hemel Hempstead, London, or Leeds.
The predicted salary is between 43200 - 72000 £ per year.
About The Role
Do you have experience of working in a RPO or Managed Service environment and understand ATS delivery?
Perhaps you have proven change management experience and have worked in enterprise scale transformation?
Do you have strong stakeholder engagement skills and are skilled in communication strategy?
If so, we would love to hear from you!
Role summary:
In this critical role, the Business Change Manager will own and drive the change initiatives associated with the ATS delivery, ensuring successful adoption and integration across NHSP, clients and partners. This role will be pivotal in fostering engagement, ensuring adoption, and enabling stakeholders to transition away from legacy systems. Additionally, this role is responsible for identifying the impact of change across the business, stakeholder analysis, creation and delivery of business change plans, engaging and communicating across the business to articulate the business benefits and how change will impact the identified personas/roles across NHS Professionals. The Business Change Manager will be required to work closely with project teams, frontline staff and senior managers from all areas of the organisation to understand the impact of change across People, Process, Technology and Data to successfully implement and embed new ATS solutions.
Skills/Responsibilities:
- Develop and implement a Change Management Strategy and plan aligned with the ATS programme
- Evaluate readiness for change
- Develop and execute communication strategies to keep stakeholders informed and engaged
- Produce change packs that are clear and concise so that Managers can be coached to deliver change
- Monitor progress and address any resistance to change
- Create and deliver training programmes to ensure that employees have the knowledge to deliver
- Mitigate service continuity risk as the project delivers through Hypercare support
- Support delivery or necessary Hypercare during and post go-live
Whilst this role works within the ATS project, a significant amount of time will be spent engaging and working with key business functions in terms of those that will be part of enabling change and those that will be impacted by change.
This role offers hybrid working, allowing you to work predominantly from home. However, there may be occasional travel to your nearest office—either Hemel Hempstead, London or Leeds for team meetings.
About The Candidate
To be successful in this post you will need to demonstrate the following:
- Change Management qualified (eg, PROSCI, APMG) or equivalent experience
- Specialism in tech enabled business change at an enterprise scale
- Prior experience on embedding Salesforce solutions or have ATS knowledge
- RPP /Managed Services experience preferred but not essential
- Be confident engaging with all areas of the business, articulating benefits and programme vision
- Become the ‘Go-To’ partner, providing guidance and support for the Transformational Change projects you are responsible for
- Work proactively and dynamically within a team to rapidly problem solve and deliver to set timescales
- Utilise recognised Business Change methodology e.g. ADKAR model to deliver and embed Change initiatives
- To provide regular updates and reports for key stakeholders
- Prepare, present and facilitate meetings and workshops to internal and/or external stakeholders as appropriate, in a variety of media including spreadsheets and presentations
About Us
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance – 27 days per year, plus bank holidays
- A commitment to talent management & development
- Star of the Month! – Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
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Business Change Manager employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Change Manager
✨Tip Number 1
Make sure to highlight your experience in change management, especially if you have worked with ATS delivery or similar systems. This will show that you understand the specific challenges and requirements of the role.
✨Tip Number 2
Demonstrate your stakeholder engagement skills by preparing examples of how you've successfully communicated change initiatives in the past. This will help you stand out as someone who can effectively manage relationships across various levels of an organization.
✨Tip Number 3
Familiarize yourself with the ADKAR model and other recognized business change methodologies. Being able to discuss these frameworks during your interactions will show that you're well-versed in effective change management practices.
✨Tip Number 4
Since this role involves hybrid working, be prepared to discuss your experience with remote collaboration tools and how you've successfully managed projects in a flexible work environment. This will demonstrate your adaptability and readiness for the role.
We think you need these skills to ace Business Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in change management, particularly in RPO or Managed Service environments. Emphasize any relevant qualifications like PROSCI or APMG and showcase your skills in stakeholder engagement and communication strategy.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your background aligns with the role of Business Change Manager. Discuss specific examples of past projects where you successfully implemented change initiatives and engaged stakeholders.
Showcase Relevant Experience: When detailing your work history, focus on your experience with enterprise-scale transformations and embedding technology solutions like Salesforce or ATS. Highlight your ability to develop and execute communication strategies and training programs.
Prepare for Potential Questions: Anticipate questions related to your change management methodology, such as the ADKAR model. Be ready to discuss how you would evaluate readiness for change and address resistance, as well as how you plan to keep stakeholders informed and engaged.
How to prepare for a job interview at NHS Professionals
✨Showcase Your Change Management Expertise
Be prepared to discuss your qualifications in change management, such as PROSCI or APMG certifications. Highlight specific examples from your past experiences where you successfully implemented change initiatives, especially in tech-enabled environments.
✨Engage with Stakeholders Effectively
Demonstrate your strong stakeholder engagement skills by sharing how you've previously communicated change benefits and strategies. Prepare to discuss how you would approach engaging different personas within the organization to ensure successful adoption of new systems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in real-time. Think about challenges you faced in previous roles and how you navigated them, particularly in relation to resistance to change and training delivery.
✨Familiarize Yourself with ATS and Salesforce Solutions
Since the role involves ATS delivery, brush up on your knowledge of Applicant Tracking Systems and any experience you have with Salesforce solutions. Being able to speak confidently about these technologies will set you apart from other candidates.
