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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain brand standards.
- Company: Join NIKE, a leader in sports and fashion, known for its innovative culture.
- Benefits: Enjoy competitive pay, performance bonuses, and generous employee discounts.
- Why this job: Be part of a dynamic team that values diversity and fosters a positive work environment.
- Qualifications: Strong customer service skills and experience in leading a retail team are essential.
- Other info: Flexible scheduling required; must be available for retail hours including weekends.
The predicted salary is between 30000 - 42000 £ per year.
What you bring:
Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Our coaches specialize in one business area but will support cross-functionally:
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
- Being responsible for monthly initiative launches
- Using our reporting tools to make the best commercial decisions
- Achieving accurate inventory to fulfill digital orders
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
- Leading team Engagement on NIKE Community Ambassador activities
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding
- Being responsible for store scheduling
- Working collaboratively with store team to implement & maintain a positive NIKE culture
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bring the consumer journey to life
- Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers
- Completing specific training and share completion with athlete services
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership
What you get:
- One of the best compensation and benefits packages in the industry
- Opportunity for quarterly performance-based bonus
- A supportive team that values Diversity, Equity & Inclusion
- A career at a company at the forefront of the sports and fashion industry
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor
Qualifications:
- Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
- Ability to coach and develop a strong team
- Effective communicator, brand ambassador, and innovative leader
- Demonstrated ability to apply product sales techniques
- Flexible with scheduling and available to work retail hours (8am – 9pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs
Apply now online
We are waiting for you!
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Contact Detail:
Nike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (Coach) - Wembley
✨Tip Number 1
Familiarise yourself with NIKE's brand values and culture. As a Floor Manager, you'll be expected to embody these values and lead your team in delivering an exceptional consumer experience. Research recent campaigns or initiatives by NIKE to discuss during your interview.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully coached and developed teams in the past. Be ready to share specific instances where you motivated your team to achieve sales targets or improve customer service.
✨Tip Number 3
Demonstrate your understanding of inventory management and visual merchandising. Prepare to discuss how you would ensure that the sales floor is always presentable and compliant with brand standards, as this is a key responsibility of the role.
✨Tip Number 4
Show your enthusiasm for sports and fashion, as well as your knowledge of current trends. Being passionate about the products you sell will resonate with both the hiring team and customers, making you a more appealing candidate for the position.
We think you need these skills to ace Floor Manager (Coach) - Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your advanced customer service skills and any experience leading a team. Use specific examples that demonstrate your ability to create unique customer experiences, as this is crucial for the Floor Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the NIKE brand and how your values align with their commitment to diversity, equity, and inclusion. Mention your coaching experience and how you can motivate a team to achieve sales targets.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have successfully managed a team or improved customer service. Highlight any experience with inventory management and visual merchandising, as these are key responsibilities of the position.
Prepare for Potential Questions: Think about how you would respond to questions regarding team engagement, problem-solving, and delivering exceptional consumer service. Be ready to provide examples from your past experiences that showcase your leadership and communication skills.
How to prepare for a job interview at Nike
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and coached teams in the past, and discuss your approach to creating a positive work atmosphere.
✨Understand NIKE's Brand Values
Familiarise yourself with NIKE's brand values and initiatives. Be prepared to discuss how you can embody these values as a brand ambassador and how you would implement them in your daily operations to enhance the consumer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges on the sales floor. Think of situations where you've successfully resolved issues or improved processes, and be ready to explain your thought process.
✨Highlight Your Customer Service Expertise
Since advanced customer service skills are essential for this role, prepare to discuss your experience in delivering exceptional service. Provide examples of how you've created unique customer experiences and how you plan to train your team to do the same.
