Overall, Role Housing Support Worker
Objectives
To provide comprehensive housing and tenancy management services within a defined geographical area, including the management of rent and service charge payments and arrears; voids and lettings; tenancy management, including nuisance and anti-social
behaviour.
To provide additional tenancy sustainment support to designated customers, working with and signposting to other agencies where appropriate.
Key tasks
Housing and tenancy management
To provide advice and information to tenants, residents, and others on all tenancy matters, welfare benefits and re-housing requests.
To assist tenants with support needs to sustain and benefit from their tenancy.
To Work with colleagues to achieve void turnaround targets for repair works and manage the pre-void and lettings process.
To assess the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings Policy.
To ensure that each end of tenancy and new letting is completed in line with
administrative and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms, etc
.
To ensure that tenants and others understand the rights and responsibilities as set down in tenancy/license agreements.
.
To ensure that the conditions of tenancy are met by the Association’s tenants, working with colleagues to manage breaches and help resolve disputes.
. To work with the central Revenues and Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimize arrears.
. Where necessary, take legal action to enforce the conditions of tenancy (non-payment of rent or other breaches).
To assist colleagues in setting the service charges for all properties within the
designated area and consult with tenants about changes where applicable.
To carry out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate/block services, liaising with Ability colleagues and others to improve the quality of the environment and ensure tenancy conditions are met.
To work with colleagues within the property team in identifying, reporting and monitoring repairs and maintenance within the designated patch
To carry out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services.
To promote tenant and resident engagement in service delivery and decision making within the Association.
Attend internal and external meetings as required.
To deal effectively with complaints in line with the Association’s procedures, managing each through to completion
General
To always comply with the Association’s legal, contractual and regulatory responsibilities about the above duties.
To be aware of and comply with all current policies, procedure and guidelines. To contribute to the development of policy, procedures, and best practice.
To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate by procedures.
Ability is committed to providing a healthy and safe working environment and expects all employees to observe and promote H&S related policies in all areas of their work,
including attending training as appropriate.
To observe and promote the letter and spirit of Dove’s equality and diversity policy in all contact with staff, clients and members of the public and to attend training as
appropriate.
. To work effectively with other members of the Housing Services team to meet team objectives and targets and to deputize for other Housing Officers as required.
To promote effective multi agency working by keeping up to date on other relevant statutory and voluntary agencies, cultivating good local contacts, attending regular network meetings, and generally promoting the work of Dove Housing with
other agencies.
Attend internal and external meetings as required.
To carry out other duties, reasonably requested, which may be appropriate to the role.
Professional qualification in a relevant property / housing management discipline, or relevant experience.
. Knowledge of the legal and regulatory framework of social housing and property/tenancy management, together with experience in delivering services that meet these requirements.
. Experience of supported housing would be useful but is not essential. Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.
. An understanding of the issues and barriers faced by tenants/household members who have learning disabilities, mental health needs and / or physical and sensory impairments.
. Excellent communication and interpersonal skills.
. Experience of working with customers in 1-1 situations.
. Good numeracy and literary skills appropriate to the requirements of the job role.
. Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers.
. Time management: able to prioritize workloads, manage multiple tasks and be responsible for their area and customers.
. Ability to use Microsoft Office applications and a Housing Management system.
. Car driver – full clean driving licence and use of own car.
. Able to carry out property visits across the designated area.
Dove Housing
128 Yorkshire Street, Rochdale
Full-time, 128 Yorkshire Street, Rochdale
Contact Detail:
Dove Housing Recruiting Team
