EHR Senior Credentialed Trainer

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Job overview

This is an exciting opportunity for someone interested in working in both a training and digital healthcare role to support our Electronic Health Record (Epic) system which went live in April 2019. We are looking for a skilled, experienced and enthusiastic trainer to join our innovative Epic Training team.

Patients are at the centre of everything we do. Our Electronic Health Record – Epic – helps to ensure that we continue to get better at delivering services and treatment plans designed around patient needs. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, achieved through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. To help us to achieve this vision, we are looking for passionate individuals to join our training team.

Main duties of the job

As a Senior Credential trainer, you will deliver Epic training to staff across all professions. A good understanding of key clinical workflows and terminology is therefore required, with clinical experience desirable. You will assist on the design and delivery of allocated Epic training courses; assist with quality improvement projects relating to Epic design and implementation; work closely with specialist leads and educators, and be part of the Epic super-user community we have here at UCLH. This role is being introduced to work on the Patient Self Scheduling Programme across the organisation with a dedicated team of analyst and trainers.

We are looking for a friendly, enthusiastic team member who can adapt to this fast-paced and broad role. Applicants will require strong analytical skills and the ability to troubleshoot and adjust priorities quickly to the rapidly changing needs of a large teaching hospital.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

1. University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
2. National Hospital for Neurology and Neurosurgery
3. Royal National ENT and Eastman Dental Hospitals
4. University College Hospital Grafton Way Building
5. Royal London Hospital for Integrated Medicine
6. University College Hospital Macmillan Cancer Centre
7. The Hospital for Tropical Diseases
8. University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world-class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Person specification

Knowledge and Qualifications

Essential criteria

• General education to degree level, equivalent professional qualification or equivalent experience
• Excellent operational knowledge of specific clinical areas including relevant operational policies and procedures
• Have been assessed at, or be willing to work towards, the standard of training delivery expected of an EPIC Credentialed Trainer
• Ability to understand the requirements of a work effectively within a demanding project and programme environment

Experience

Essential criteria

• Experience in designing and delivering clinical systems training
• Previous NHS or Healthcare experience
• Previous experience of working within a complex, change-driven environment

Skills and Abilities

Essential criteria

• Resilient approach and flexible attitude to work
• Sound organisational skills; ability to prioritise demanding workload in a high pressure and very challenging environment, maintaining delivery of quality outputs to tight deadlines

Communication

Essential criteria

• Strong interpersonal skills, effective communication and excellent presentation skills

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world-class research, innovation and creativity.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

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