Store Manager

• Delivering excellent customer service to ensure high levels of customer satisfaction

• Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store.

• Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities

• Ensuring the team are continuously motivated and working together

• Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports

• Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing

• Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable

• Monitoring inventory levels and ordering new items

• Scheduling and managing the rota, ensuring there are enough manpower

• Ensuring the quality standards in customer service and health and safety are maintained

• Maintain the stability and reputation of the store

• Develop a passionate working environment and help to constantly grow and improve

• Build, develop and maintain a high performing team

• Responding to customer complaints/concerns in a professional manner

• Training and educating your team on making doughnuts, following health and safety procedures

• Managing and creating content for TikTok in your branch

• Completing reasonable tasks assigned by the company

• Minimum 1-2 years’ experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry

• Able to work flexible hours, including evenings, weekends or holidays

• Legally eligible to work in the UK

• An energetic person with positive thinking, with a ‘can do’ attitude

• Strong leadership and customer management abilities

• Maintain regular and consistent attendance and punctuality

• Willing to learn new skills and share your knowledge with our customers & the team, * A-Level or equivalent (preferred)

Experience:

• Supervising experience: 1 year (preferred)

• Customer service: 3 years (preferred)

• Company pension

• Discounted or free food

• Employee discount

• Flexitime

• Store discount, * Company pension

• Discounted or free food

• Employee discount

• Flexitime

• Store discount

Schedule:

• Weekend availability

GMSC FB LTD

The Friary, Guildford GU1 4YT

Full-time